At a Glance
- Tasks: Coordinate and manage Statement of Work processes while supporting stakeholders and maintaining data accuracy.
- Company: Join AMS, a global leader in talent solutions with an inclusive culture.
- Benefits: Enjoy flexible working, career growth opportunities, and a competitive rewards package.
- Other info: Be part of a diverse community that values authenticity and collaboration.
- Why this job: Make a real impact by supporting meaningful work for millions while developing your skills.
- Qualifications: Strong organisational skills and experience in high-volume administrative processes.
The predicted salary is between 25185 - 30000 £ per year.
Statement of Work Operations Coordinator – Nat West Group
Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.
We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year.
Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.
At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.
The Statement of Work Operations Coordinator plays a key role in supporting the day-to-day administration of Statement of Work (So W) engagements.
This is a highly organised, fast-paced role focused on managing queries, maintaining accurate records, processing transactions and providing a high level of support to stakeholders.
Working closely with Nat West Group stakeholders, suppliers and AMS colleagues, you will be responsible for ensuring So W activity is processed accurately and within agreed service levels.
You will act as a central point of contact for operational queries, helping to resolve issues, maintain data accuracy and support the smooth running of So W processes across multiple systems.
Key Accountabilities
What you’ll do
- So W Administration & Coordination
- Process and maintain Statement of Work records throughout their lifecycle.
- Review and validate information to ensure records are accurate and up to date.
- Support the creation, amendment, extension and closure of So Ws.
- Assist with purchase order, invoicing and receipting activities.
- Maintain data accuracy across systems and ensure all activity is recorded correctly.
- Follow established processes and service levels to ensure a high-quality service is delivered.
- Support supplier onboarding and ongoing maintenance activities.
- Stakeholder Support & Query Management
- Manage and respond to queries received through shared team mailboxes.
- Act as a key point of contact for managers, suppliers and internal stakeholders.
- Provide guidance on processes, system navigation and general operational queries.
- Work with internal teams to resolve issues and ensure positive stakeholder outcomes.
- Build effective working relationships and deliver excellent customer service.
- Escalate complex issues where required and track them through to resolution.
- Data & Reporting Support
- Monitor transactions and assist with identifying and resolving processing issues.
- Complete regular checks to ensure information is accurate and compliant.
- Support reconciliation activities and administrative reporting requirements.
- Produce and maintain reports to support operational activity and stakeholder requests.
- Assist with maintaining process documentation and user guidance materials.
- Contribute ideas to improve processes and ways of working.
- Support testing, process updates and system changes when required.
- Help maintain training materials and team documentation.
- Participate in team projects and operational improvement initiatives.
Skills & Requirements
- Must haves
- Experience managing high-volume administrative or operational processes
- Strong stakeholder and customer service skills
- Ability to prioritise competing activities and work to SLAs
- Excellent attention to detail and data accuracy
- Experience working with shared mailboxes and case/query management
- Strong problem-solving skills
- Comfortable learning and working across multiple systems
- Nice to have
- Experience with SAP Fieldglass, Workday or Oracle
- Recruitment Operations, MSP, RPO or Procurement experience
- Understanding of purchase orders and invoicing processes
Why AMS?
At AMS, we come from every walk of life - and that’s what makes us unique.
Our culture is open, inclusive and built on trust.
We empower our people with the flexibility and autonomy to work in ways that bring out their best.
We offer career opportunities in every direction you want to explore.
- We offer
- Growth and development focused on your strengths
- The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
- A team that values being Passionate, Bold, and Authentic
- Supportive communities such as our Employee Resource Groups (ERGs)
- Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
- A competitive reward and benefits package*
- Flexibility in how and where you work*
- Hybrid model
*Details may vary slightly depending on your location, local labour law, etc.
Our statement
We’re committed to creating an environment where everyone feels a sense of belonging.
We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply.
We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.
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Statement of Work Operations Coordinator – NatWest Group employer: Alexander Mann Solutions
Universal Music Group UK is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and creativity. As a Web Developer (.NET, Backend), you'll have the opportunity to shape innovative projects while collaborating with talented professionals in the music industry. With a commitment to employee growth and a flexible remote working environment, UMG UK ensures that every team member can thrive and contribute meaningfully to the world of music.
StudySmarter Expert Advice🤫
We think this is how you could land Statement of Work Operations Coordinator – NatWest Group
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Alexander Mann Solutions.
We think you need these skills to ace Statement of Work Operations Coordinator – NatWest Group
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Alexander Mann Solutions. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Alexander Mann Solutions and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
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Align with Company Culture:Make sure your application speaks to Alexander Mann Solutions's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Alexander Mann Solutions
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Alexander Mann Solutions.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at Alexander Mann Solutions will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Alexander Mann Solutions and how you would contribute to adapting HR strategies.
