ServiceNow Event Management Delivery Lead

Deutsche Bank is a global banking business with strong roots in Germany and operations in over 70 countries.

Their large but focused footprint gives an established position in Europe plus a significant presence in the Americas and Asia Pacific.

There are four business divisions: the Corporate Bank, the Investment Bank, the Private Bank and the Asset Manager DWS.

There are also a number of highly skilled functions performing key management tasks.

'Together we're sharing new perspectives and transforming what it means to be a bank.'

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces.

We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Deutsche Bank to support their contingent recruitment processes.

Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of Deutsche Bank, we are looking for a

Service Now Event Management Delivery Lead for a 6 month contract based in London with remote working available (Hybrid).

Purpose of the role

• This is an exciting opportunity to lead the implementation and adoption of
• Service Now Event Management

, helping to transform how we monitor, manage, and respond to events across our global technology estate.

You will be responsible for driving initiatives that improve service visibility, reduce alert fatigue, enable proactive incident resolution, and deliver greater operational resilience through automation and intelligent event correlation.

Working closely with stakeholders across Technology, Operations, Infrastructure, Application Support, and Service Management teams, you will lead the delivery of strategic Event Management capabilities that improve service health, accelerate root cause identification, and support the bank's broader digital transformation agenda.

What you'll do

• Lead the end-to-end delivery of Service Now Event Management initiatives, ensuring successful outcomes against scope, timelines, and budget.
• Define project plans, governance structures, milestones, and delivery roadmaps.
• Build strong relationships with stakeholders across Technology, Operations, Infrastructure, Application Support, and Business teams.
• Act as the primary point of contact for Event Management implementation activities.
• Identify, prioritise, and deliver high-value Event Management use cases, including:
• Alert correlation and noise reduction.
• Proactive issue detection.
• Root cause analysis.
• Service health monitoring.
• Automated incident creation.
• Automated remediation and operational resilience.
• Work with Product Owners, Architects, Business Analysts, and Engineering teams to define requirements and deliver scalable Service Now solutions.
• Oversee the design, configuration, and deployment of Event Management capabilities in line with enterprise standards and ITSM processes.
• Manage Service Now and third-party vendor relationships, ensuring delivery against agreed commitments.
• Proactively manage project risks, issues, dependencies, and escalations.
• Provide clear governance reporting, project updates, and executive-level communications.
• Lead change management, training, communications, and user adoption activities.
• Drive continuous improvement by identifying opportunities to enhance Event Management capabilities and operational outcomes.

The skills you'll need

• Proven experience leading complex technology or transformation projects within large enterprise environments.
• Strong Service Now knowledge, with hands-on experience delivering solutions within the ITOM suite, particularly
• Event Management

• Demonstrable understanding of

• Event correlation.
• Alert management.
• Service health monitoring.
• Event-driven incident creation.
• Automated remediation.
• Strong understanding of IT Service Management (ITSM) principles and processes.
• Excellent stakeholder management and communication skills, with the ability to influence at all organisational levels.
• Experience leading organisational change and driving technology adoption.
• Ability to manage multiple workstreams in a complex, fast-paced environment.
• ITIL v3 or ITIL 4 certification.
• Project Management certifications such as PMP, PRINCE2, or equivalent.
• Agile certifications such as CSM or similar.
• Service Now certifications, particularly ITOM related accreditations.
• Experience within Financial Services, Banking, or other highly regulated industries.
• Deutsche Bank's Values

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views.

We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance.

We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs, and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

This client will only accept workers operating via a PAYE engagement model.

AMS's payroll service is in partnership with Giant, we have worked with them for many years and have good processes in place to ensure you get the best service.

If you are successful in your application for this role, your contract will be via Giant.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.