Senior Manager - Early Careers & Campus - Barclays

The Senior Manager will work with Barclays on their operational delivery, budget management, relationship management and leadership of BUK and BX within a large complex solution on a Global basis.

They will also support the Client Operations Director (COD) /Client Director (CD) in creating the talent strategy for the account and driving the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets (with accountability for these aspects in their specific area)., Leadership

• Create Strategic Account Vision and People Communication and Engagement plan.

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its

• strategic priorities and KPI targets

• Lead on-site and virtual teams, including regular/ongoing performance, development,

• engagement and wellbeing conversations

• Accountability for issue resolution, supporting Managers and Recruiters to resolve at the

• appropriate level

• People – retention of AMS talent especially High Potentials through performance management and continuous development, and by creating an inclusive and engaging workplace culture. Regular talent review and succession planning.

Client

• Achieve targeted year-on-year improvement in Candidate NPS – CSAT scores

• Work closely with the AMS Account Teams to ensure client satisfaction in line with target

• and to scope any enhancements / changes to the service – working closely with AMS Team Leaders to evaluate any impact on the team size / structure

• Embed AMS services into client solution-to improve delivery and ensure account growth

• Present continuous improvement opportunities per year

• Driving continuous improvement projects successfully to agreed annual target (i.e. via location strategy, effective resourcing or process efficiencies)

• Profitability targets met (budgeted contribution and margin); in-line with utilisation and

• capacity levels/targets

• Build strong and influential trusted partner relationships with identified senior client

• stakeholders to develop and maintain business plans, recruitment plans and client

• organisational structures

• Effective, accurate and timely creation and delivery of Monthly and Quarterly Business

• Reviews (MBRs and QBRs) to assesses performance, review vital metrics, and evaluate

• progress toward strategic goals

Innovation and Business Development

• Create and implement Continuous improvement plan with clear, measurable and

• reportable targets

• Identify and pursue opportunities for process improvement, service enhancement, related

• strategic projects and increasing the scope of the service within account (in collaboration

• with Client Director).

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget, SLAs and contractually agreed service

• Manage utilisation and capacity effectively

• Monitor the account’s Key Performance Indicators and forecasts

• Maintain & create and lead financial forecast and associated monthly and quarterly business review materials

• Manage the scope, governance and compliance of the contract through team activity;

• identify and tackle scope creep

• Ensure compliance to AMS Risk Management Framework, including the identification

• and management of risk

• Deep knowledge and experience of Early Careers & Campus hiring

• Experience working in the Financial Services space

• Advanced Excel skills

• Excellent operational skills

• Demonstrable, deep understanding of Talent/Early Careers Recruitment Solutions.

• Experience of using subject matter experts as appropriate to deliver projects

• Ability to motivate team to deliver against set targets and drive organization performance

• Subject matter expertise in local early careers recruitment practices such as campus marketing strategies, recruitment models or best practice recruitment.

• Experience in the use of recruitment technology and recruitment databases

• Thorough understanding of legislation affecting area of work (e.g. age discrimination, compliance elements for contractors) and ability to guide and advise clients on legislation

• Proven ability to work in a highly complex matrix organization, managing large global teams with a mix of direct/indirect/matrixed reports

• Demonstrable experience of managing global teams and leading Operations Manager to coach, develop and performance manage their own teams

• Experience of running very high volume, global campaigns

• Full training and support

• High value and challenging work

• A vibrant, diverse, and collaborative culture

• Flexible working

• A competitive reward and benefits package*

• The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies