Senior Manager Client Services

Location: London, 1-2 days in the office

Hours: Full time

Job Type: Permanent

Reporting to the Client Director, you will be accountable for overall operational delivery, budget management, relationship management and leadership of the contingent workforce solution. You will champion change and transformation with the objective of expanding our footprint and service scope with a prestigious client. You will also support the Client Director in creating the partnership strategy for the client and drive the achievement of all contractually agreed quality thresholds, KPIs and client satisfaction targets, continuous improvement outcomes as defined within the account plan.

Key Accountabilities

• Leadership
  • Effective communication of the commercial and talent strategy to the team and how this supports the wider account strategy
  • Lead on-site and virtual teams, including regular/ongoing performance, development, engagement and well-being conversations
  • Unify matrix resources behind shared priorities of productivity, account profitability and customer satisfaction
  • Accountability for issue resolution, supporting Managers and Recruiters to resolve at the appropriate levels
• Client
  • Build strong and influential trusted partner relationships with identified senior client stakeholders to develop and maintain business plans, recruitment plans and client organisational structures
• Innovation and Business Development
  • Create and implement a Continuous Improvement plan with clear, measurable and reportable targets in collaboration with Performance Management
  • Identify and pursue opportunities for process improvement, service enhancement, related strategic projects and increase the scope of the service within the account in collaboration with the Client Partnering Director
  • Support the creation of bids, proposals and pricing for any opportunity that falls within the thresholds of the account
• Operations, Compliance and Finance
  • Lead the team in delivery against targets, budget, SLAs and contractually agreed service standards.
  • Manage utilisation and capacity effectively
  • Work closely with the Performance Manager, CoE to monitor the account’s KPIs and forecasts, identify trends and issues, and use data‑led insights to influence account strategy and drive customer engagement
  • Maintain oversight of financial forecast and associated monthly and quarterly business review materials created by the Performance Manager (CoE)
  • Manage the scope, governance and compliance of the contract through team activity, identify and tackle scope creep
  • Ensure compliance to AMS Risk Management Framework and legislation affecting the area of work

Skills & Requirements

• Current contingent recruitment labour experience in investment banking and/or financial services and a good understanding of the challenges associated with Statement of Work Service Procurement
• Solid understanding of the contract and managing the scope, governance and compliance of the contract through team activity
• Demonstrated understanding of Talent/Recruitment Solutions and the range of services that AMS deliver outside of contingent workforce services
• Demonstrated capability to manage a P&L; working knowledge of contracts, financial levers, governance frameworks, business assurance and controls
• Experience of using subject matter experts as appropriate to deliver projects
• Subject matter expertise in local recruitment practices such as sourcing strategies, recruitment models or best practice recruitment
• Knowledge of recruitment technology and recruitment databases
• Thorough understanding of legislation affecting area of work (e.g. IR35, age discrimination, compliance elements for contractors) and ability to guide and advise clients on legislation
• Proven ability to work in a highly complex matrix organization, managing large global teams with a mix of direct/indirect/matrixed reports
• Proficient Excel skills
• PPT skills – MS Office products
• Demonstrable evidence of leading a significant contingent solution and leading initiatives that have delivered material value to the client

Why AMS?

At AMS, we come from every walk of life – and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions
• A team that values being passionate, bold and authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day – one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package (private medical care, life insurance, etc.)
• Flexibility in how and where you work
• Hybrid model

*Details may vary slightly depending on location, local labour law, etc.

Our Statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time. If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!