Senior Commercial Manager

Location: UK, London, hybrid (can consider other UK locations)

Working Hours/Shifts: Full-time 37.5 hours per week

Employment Type: 6-month fixed term contract

The Senior Commercial Manager (SCM) is the commercial conscience and contract custodian for our major outsourcing agreements in a given sector. The SCM acts as the guardian of margin and risk management. Working closely with the Client Partnering and Client Services leadership teams, the SCM will provide commercial support from implementation to exit, to help prevent contract erosion, reduce contractual risk for AMS and our clients, and create and convert commercial value. Reporting to the Commercial Development Director, the SCM will also support them on, or lead, new logo deals and pre-signature engagements, as and when needed. As a senior member of the commercial team, the SCM is expected to operate with minimal direct supervision and demonstrate the ability to independently lead and conclude negotiations.

Key Accountabilities

• Review contractual key events and obligations to identify material deviations.
• Identify opportunities to generate value for AMS and our clients and enhance margins (e.g. business development, revenue leakage or scope reviews) and that commercial is present during the moments that matter.
• Partner with Client Partnering and Client Services to create strategies for mitigating contractual risks (quantify, monitor, resolve).
• Support Client Partnering and Client Services through all contractual change, assessing impact, determining when change is required, approving changes, and providing drafting support (liaising with legal as needed).
• Analyse and interpret contracts or related documents.
• Engage directly with clients as needed, including during complex governance conversations or contractual disputes.
• Guide Client Partnering and Client Services Teams on AMS governance and how to engage SME teams to drive growth and business development.
• Support Client Partnering and Client Services during negotiations, leading on complex negotiations.
• Perform revenue leakage assessments and advise where deviations from the CBD exist or are not understood.
• Identify scope creep and goodwill, ensuring measurable monetary values and a plan to realise value.
• Ensure all working at risk is identified and support the contractual change needed to reduce this.
• Develop and provide "top up" contract awareness and commercial training.
• Share insights and best practice from other accounts.
• Update commercial reports and trackers as required.
• Ensure decision makers are aware of the delegation matrix and that it is followed for all new business and change.
• Contribute to the adoption of technologies and standardised global processes including implementation of AI, tools and technologies, best-practice workflows, guidelines and education to enhance efficiency, consistency, and scalability.

Skills & Requirements

• Strong commercial and contract management expertise, with experience analysing contracts, managing change, identifying risk, margin impact, scope creep, and revenue leakage.
• Proven ability to lead complex negotiations and difficult commercial conversations, including client engagement, dispute resolution, and governance discussions.
• Commercially astute decision‑maker, able to quantify risk and opportunity and partner effectively with Client Partnering and Client Services teams.
• Solid analytical and financial capability, including contract deviation analysis, margin assessment, and use of Excel for reporting and tracking.
• Highly effective communicator and influencer, confident working with senior stakeholders and guiding teams in high‑pressure environments.
• Strategic thinker, able to identify value‑creation opportunities, share best practice across accounts, and support business growth initiatives.
• Comfortable with change and innovation, including adoption of technology, AI, and standardised global processes.
• Strong learning mindset and critical thinker, able to quickly understand new contracts, clients, and commercial models.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer:

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day – you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package*
• Flexibility in how and where you work*
• Hybrid model

*Details may vary slightly depending on your location, local labour law, etc.

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email or make a member of our Talent Acquisition team aware at any time.

If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!