At a Glance
- Tasks: Drive team performance and manage account profitability while ensuring customer satisfaction.
- Company: Dynamic company in London with a focus on continuous improvement.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and data-driven insights.
- Why this job: Lead impactful projects and make a difference in client relationships.
- Qualifications: Experience in account management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Location: London, United Kingdom (3 days / week onsite)
Job Type: Develop continuous improvement roadmaps in collaboration with strategy colleagues.
- Drive team performance to ensure productivity, account profitability, and customer satisfaction are achieved in line with agreed commercials.
- Develop and manage targets, budgets, and SLAs (e.g., effectiveness, timeliness, candidate quality, recruitment delivery, customer satisfaction) with support from COD/functional management, and lead the team to deliver against them.
- Validate management reporting, monitor KPI performance (quantitative and qualitative), and review forecasts to identify trends and issues, using data-led insights to influence account strategy.
- Maintain a solutions-focused approach to issue resolution, supporting managers and team leaders to take accountability and resolve business challenges.
- In partnership with Client Partnering and Business Operations, own governance and ensure adherence to agreed operating principles (including RAID logs and related controls).
- Alongside the client partnering team, manage scope, governance, and compliance of the contract through team activity, proactively identifying and addressing scope creep.
- Partner with the Sourcing COE to review and optimise sourcing tools and utilisation (e.g., LinkedIn, extensions, STK/AMS One adoption), ensuring effective use of the technology stack.
Senior Account Manager employer: Alexander Mann Solutions
Universal Music Group UK is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and creativity. As a Web Developer (.NET, Backend), you'll have the opportunity to shape innovative projects while collaborating with talented professionals in the music industry. With a commitment to employee growth and a flexible remote working environment, UMG UK ensures that every team member can thrive and contribute meaningfully to the world of music.
We think you need these skills to ace Senior Account Manager
Continuous Improvement
Team Performance Management
Account Profitability
Customer Satisfaction
Target Management
Budget Management
Service Level Agreements (SLAs)
