Early Careers & Campus Operations Manager

Global, inclusive and innovative – welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work. We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions find meaningful work each year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact. At AMS, we look for people who bring more than experience, welcoming different perspectives and ways of thinking.

Key Responsibilities

• Responsible for recruitment delivery, relationship management, and annual budget of a team of recruiters/coordinators within a client solution.
• Support the Senior Manager / Client Operations Director in achieving the business area’s commercial and people strategy.
• Provide line management and inspirational leadership to the team, driving engagement, retention and wellbeing.
• Model AMS behaviours, drive succession planning and leadership development.
• Collaborate closely with key assigned client accounts to provide day‑to‑day services in compliance with SLAs and contractual obligations.
• Act as a trusted advisor, offering consulting on recruitment trends and expanding market knowledge.

Key Accountabilities

• Leadership: Communicate strategic account vision, coach and develop direct and dotted line reports, resolve client escalations, maintain regular communication.
• Client: Allocate resources optimally, build trusted relationships with senior stakeholders, manage EVP, deliver business reviews.
• Operations, Compliance and Finance: Lead team against targets and SLAs, oversee requisitions, manage scope and governance, ensure compliance with AMS frameworks and legislation.
• Innovation and Business Development: Implement process improvements, support continuous improvement plans, identify opportunities for service enhancement and financial gains.

Skills & Requirements

• Must haves: Early Careers and Campus recruitment experience in an Operations Team Manager role. Experience working within Financial Services/Banking clients. Experience presenting to and resolving issues for senior stakeholders. Ability to influence all management levels to adopt change. Experience developing and delivering recruitment strategies and processes to improve outcomes. Experience in pastoral care and development of team members. Advanced Excel skills.
• Nice to have: HR or Learning and Development experience. Behavioural/competency-based interviewing experience. Ability to create learning opportunities for team members.

Benefits

• Growth and development focused on your strengths.
• Opportunity to build a career within a leading talent and workforce solutions organisation.
• Supportive community and Employee Resource Groups.
• Volunteer day – one additional paid day off per year to volunteer.
• Competitive reward and benefits package.
• Flexibility and hybrid working model.

Location: London, UK. Working hours: Full time. Employment type: Permanent or fixed‑term contract.

Our statement: We are committed to creating an inclusive environment. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives and experiences to apply. We do not discriminate on any legally protected characteristic. We offer accommodations and accessible recruiting. Contact us at [email protected] regarding accessibility needs.