At a Glance
- Tasks: Join a dynamic team to enhance the ServiceNow platform and support ongoing projects.
- Company: DWP is a leading public sector organisation focused on delivering essential services.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for professional growth.
- Other info: This role is UK-based only; inclusive hiring practices for candidates with disabilities and veterans.
- Why this job: Be part of impactful projects that shape public services while collaborating with diverse teams.
- Qualifications: 2+ years of ServiceNow development experience and strong ITSM process knowledge required.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a ServiceNow Developer for a 7 Month (Inside IR35) contract based Hybrid in Birmingham, Blackpool, Leeds, London, Manchester, Newcastle or Sheffield. You will be joining the Intelligent Service Operations Project (ISOP), supporting its ongoing implementation. The role focuses on delivering business enhancements to the DWP Place offering within the department, helping to meet its strategic objectives. This is a ring fenced budget within TCS DWP Place for a dedicated ISOP development & delivery squad.
As a ServiceNow Developer, you will be part of a dynamic Product Delivery Unit (PDU), contributing to the development and configuration of the ServiceNow platform. You will work across multiple squads, supporting both business as usual and project workstreams, ensuring that solutions are secure, scalable, and aligned with ITSM best practices.
Your main responsibilities will be to:
- Deliver new configurations and functionalities to the ServiceNow Production instance in line with the DWP Software Delivery Lifecycle and DWP Place roadmap.
- Troubleshoot and resolve complex issues within the ServiceNow platform.
- Complete assigned stories and escalate blockers to ensure timely, high-quality delivery.
- Collaborate with Delivery Managers, feature teams and stakeholders.
- Create and maintain clear documentation.
- Ensure secure, performant configuration of ServiceNow products.
Essential:
- Minimum 2 years of hands-on development experience on the ServiceNow platform.
- Excellent understanding of core ServiceNow platform components including Service Portal, Workspaces, and UI Builder.
- Strong understanding of both client side (e.g. UI policies, client scripts) and Server Side functionality (e.g. Business Rules, APIs) within ServiceNow.
- Experience working in large scale organisations and/or Public Sector environments with ServiceNow implementations.
- Proven ability to troubleshoot and resolve complex issues across an enterprise tooling infrastructure.
- Experience building, configuring and implementing ServiceNow features and integrations.
- Solid understanding of ITSM processes (incident, problem, change) and experience delivering within agile delivery frameworks.
Desirable:
- Knowledge of Angular, HTML, CSS.
- ITIL Qualification or relevant experience/skills.
- Current ServiceNow platform Certification.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.
Armed Forces Covenant
DWP guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
ServiceNow Developer employer: Alexander Mann Solutions - Public Sector Resourcing
Joining UK Parliament as a Microsoft M365 and Copilot Specialist offers a unique opportunity to contribute to the public sector while enjoying a hybrid work model in the vibrant city of London. With a strong emphasis on employee growth, you will have access to continuous learning and development opportunities, alongside a collaborative work culture that values innovation and stakeholder engagement. The role not only allows you to leverage your technical expertise but also to make a meaningful impact on how technology enhances productivity and collaboration within the organisation.
Contact Details:
Alexander Mann Solutions - Public Sector Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Developer
✨Tip Number 1
Familiarise yourself with the DWP's strategic objectives and how the Intelligent Service Operations Project (ISOP) aligns with them. This knowledge will help you demonstrate your understanding of the role's impact during discussions.
✨Tip Number 2
Network with current or former ServiceNow Developers at DWP or similar organisations. Engaging in conversations can provide insights into the team dynamics and expectations, which can be invaluable during interviews.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of complex issues you've resolved in previous roles. Be ready to discuss your troubleshooting process and the outcomes, as this is a key responsibility for the position.
✨Tip Number 4
Stay updated on the latest ServiceNow features and best practices, especially around ITSM processes. Being knowledgeable about recent developments can set you apart and show your commitment to continuous learning.
We think you need these skills to ace ServiceNow Developer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of a ServiceNow Developer. Highlight your relevant experience in your application, especially focusing on your hands-on development experience with the ServiceNow platform.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job. Emphasise your understanding of ITSM processes, your ability to troubleshoot complex issues, and any experience you have in large-scale organisations or public sector environments.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for the role and the company. Mention specific projects or achievements related to ServiceNow that demonstrate your capability to deliver enhancements and configurations effectively.
Highlight Relevant Certifications:If you have any relevant certifications, such as a current ServiceNow platform certification or ITIL qualification, make sure to include these in your application. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at Alexander Mann Solutions - Public Sector Resourcing
✨Showcase Your ServiceNow Expertise
Make sure to highlight your hands-on experience with the ServiceNow platform. Be prepared to discuss specific configurations and functionalities you've delivered, as well as any complex issues you've resolved.
✨Understand ITSM Processes
Demonstrate a solid understanding of ITSM processes such as incident, problem, and change management. Be ready to explain how you've applied these processes in previous roles, especially within agile frameworks.
✨Prepare for Technical Questions
Expect technical questions related to both client-side and server-side functionalities in ServiceNow. Brush up on topics like UI policies, client scripts, Business Rules, and APIs to confidently answer any queries.
✨Emphasise Collaboration Skills
Since the role involves working across multiple squads and collaborating with Delivery Managers and stakeholders, be sure to provide examples of how you've successfully worked in teams to deliver projects on time and to a high standard.
