Service Transition Manager

On behalf of National Crime Agency, we are looking for a Service Transition Manager Inside IR35 for a 12 months contract based hybrid London, Warrington, Birmingham, Bristol. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active SC clearance. Please note SC+ security clearance will be required before starting, this process can take 3 to 6 months.

NCA are seeking an experienced IT Transition Manager to support the delivery of a high-profile strategic programme within the National Crime Agency. This role will play a key part in managing supplier mobilisation, service transition, governance, and project delivery activities across multiple workstreams. This is an excellent opportunity for a strong project delivery professional with experience of complex IT transitions, supplier onboarding, governance, and stakeholder management within large organisations.

Key Responsibilities:

• Support the Strategic Gateways Programme Manager in the end-to-end delivery of the programme.
• Manage transition and implementation activities throughout the project life cycle.
• Coordinate supplier mobilisation and onboarding activities.
• Develop, maintain, and report against project plans and workstream schedules.
• Manage RAID logs (Risks, Assumptions, Issues and Dependencies).
• Ensure project governance requirements, stage gates, and approvals are achieved.
• Prepare governance documentation for project boards and working groups.
• Support procurement activities and associated governance approvals.
• Assist with the production of Outline Business Cases and procurement artefacts.
• Coordinate implementation planning and service readiness activities.
• Manage project documentation, reviews, approvals, and audit trails.
• Establish and maintain secure project data rooms and repositories.
• Produce regular status reports, dashboards, and executive updates.
• Engage with suppliers, technical teams, commercial teams, and senior stakeholders.
• Ensure quality standards and delivery objectives are achieved throughout the programme.

Essential Skills & Experience:

• Proven experience in IT Transition Management, Service Transition, or Project Delivery.
• Strong project planning and scheduling capabilities.
• Experience managing multiple workstreams and dependencies.
• Demonstrable RAID management experience.
• Excellent governance, reporting, and assurance knowledge.
• Experience supporting procurement and supplier engagement activities.
• Strong stakeholder management skills across technical and non-technical audiences.
• Experience producing business cases, governance papers, and executive reports.
• Knowledge of service mobilisation and operational readiness processes.
• Experience managing project artefacts, document controls, and approvals.

Desirable Experience:

• Public sector or government programme experience.
• Experience working within regulated or security-sensitive environments.
• Background in supplier transition, outsourcing, or large-scale technology programmes.
• PRINCE2, MSP, Agile, or equivalent project management qualifications.

DE&I Commitment: CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant/commitment: CLIENT NAME guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.