Senior Service Designer

On behalf of DWP, we are looking for a Senior Service Designer for a 12 Month (Inside IR35) contract based Hybrid in either Manchester, Leeds, Blackpool or Birmingham. The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation.
• Help people to plan and save for later life, while providing a safety net for those who need it now.
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society.
• Improve experience of our services while maximising value for money for the taxpayer.

As a Senior Service Designer, your main responsibilities will be:

• Analyse research findings, data, insight gathering, critical thinking and concept generation.
• Align and support the communication with product owners and policy colleagues to define the customer journey and articulate the vision for products and services.
• Understand as-is service design and identify improvement opportunities.
• Analyse pain points within services and build design solutions that fulfil user needs and business outcomes.
• Use prototyping methods to communicate ideas and concepts with real users to encourage collaboration and iterative processes.
• Lead the articulation of insights and stories around the strategy and concepts being designed.
• Manage stakeholder needs across different areas with a focus on supporting discussions at senior departmental level.

Essential:

• Experienced with managing senior and third party Stakeholders.
• Strong User Centred research experience.
• Workshop experience.
• Data driven experience.
• Strong Understanding of government ways of working within service design.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant

DWP guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.