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For Companies At a Glance
- Tasks: Manage IT services and ensure smooth operations for critical benefits.
- Company: Join the UK's largest public service department, DWP.
- Benefits: Hybrid working, competitive pay, and a chance to make a difference.
- Why this job: Be part of a team that impacts millions of lives across the UK.
- Qualifications: Experience in IT service management and strong problem-solving skills.
- Other info: 12-month contract with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
On behalf of DWP, we are looking for an IT Service Manager - Live Services for a 12 Month (Inside IR35) Hybrid contract based up to 3 days per week in Newcastle. The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.
The core purpose of this IT Service Manager - Live Service role is working in Live Service to support a number of critical Benefit.
IT Service Manager in Newcastle upon Tyne employer: Alexander Mann Solutions - Public Sector Resourcing
Contact Detail:
Alexander Mann Solutions - Public Sector Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT sector, especially those who have experience with DWP or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common questions for IT Service Managers. We recommend practising your answers with a friend or in front of a mirror. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past projects and achievements in IT service management. This can really set you apart from other candidates during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed that you won’t find anywhere else.
We think you need these skills to ace IT Service Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in live services and any relevant skills that match the job description. We want to see how you can bring value to DWP!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that relate to managing IT services and supporting critical benefits.
Showcase Your Soft Skills: Don’t forget to highlight your soft skills! As an IT Service Manager, communication and teamwork are key. We want to know how you’ve successfully collaborated with others in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Alexander Mann Solutions - Public Sector Resourcing
✨Know Your Stuff
Make sure you brush up on the key responsibilities of an IT Service Manager, especially in a live service context. Familiarise yourself with DWP's mission and how your role will support their critical services. This shows you’re not just interested in the job, but also in the impact it has.
✨Prepare for Scenario Questions
Expect to be asked about real-life scenarios you might face in this role. Think of examples from your past experience where you've successfully managed IT services or resolved issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
DWP values collaboration, so be ready to discuss how you work within a team. Share examples of how you've supported colleagues or led a team through challenges. Highlighting your interpersonal skills can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the Live Services team is facing or how success is measured in this role. This demonstrates your genuine interest and helps you gauge if the position is the right fit for you.
