User Engagement Lead X2 in Manchester

On behalf of DWP, we are looking for a User Engagement Lead X2 for a 6 Month (Inside IR35) contract based Hybrid in either Manchester, Leeds or Newcastle. The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation.
• Help people to plan and save for later life, while providing a safety net for those who need it now.
• Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society.
• Improve experience of our services while maximising value for money for the taxpayer.

As a User Engagement Lead, your main responsibilities will be:

• Supporting the design and delivery of a sustainable training and support model for Portfolio Place in identifying the user groups and user profiles.
• Conducting Training Needs Analysis (TNA) and helping define user personas to shape learning approaches.
• Creating user guidance, walkthroughs, training materials, supporting content & comms material and working with the Capability team on accessibility training compliance, standardisation.
• Engaging with stakeholders and users to understand needs, barriers and adoption challenges.
• Gathering user feedback, piloting and evaluating and supporting continuous improvement to training, guidance and adoption approaches.

Essential:

• Project Portfolio Management (PPM) tooling experience.
• Previous experience working within a senior/Lead User Engagement position.
• User adoption and User Research experience.
• Experience working within a change environment.

Desirable:

• Public Sector Experience.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident: As a member of the Disability Confident Scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.

Armed Forces Covenant: DWP guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs.