At a Glance
- Tasks: Define and implement Salesforce Configuration requirements for the Loan Management Service.
- Company: Join the Department for Culture, Media and Sport (DCMS) and make a difference.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Inclusive workplace with a commitment to diversity and career development.
- Why this job: Be part of a vital project that enhances public services through technology.
- Qualifications: Experience in Salesforce and strong documentation skills required.
On behalf of the Department for Culture, Media and Sport (DCMS), we are looking for a Configuration Manager (Inside IR35) for a 12 month contract Remote based.
Job Purpose
Working with internal subject-matter experts, the Loan Management Service (LMS) Configuration Manager will define and implement Salesforce Configuration requirements to support the ongoing management of an existing live service and contribute to the migration from an existing supplier to an in-house DCMS operating model. The service is based on a Salesforce Lightning 'Front End' implementation and Singlify loan management service. The configuration manager will be responsible for production of policy, processes, procedures, working practices and supporting guidance to promote effective LMS operation and ongoing improvement, from concept to execution and review. You will also be responsible for planning, managing and monitoring implementation, ensuring that the LMS delivers the department's requirements in a safe, secure and sustainable way, making best and most effective use of our technology platform.
Main Responsibilities
- Issue Triage and Resolution: acting as the first point of contact for all support requests, triaging and resolving issues in line with parameters set by the Service Owner and managing escalations to Singlify through to resolution.
- Platform Configuration and Stewardship: maintaining the DCMS instance in a stable and well-governed state, including user access, permissions, and configuration, and ensuring that platform changes are tested and communicated appropriately.
- Knowledge Transfer and Retention: maintaining documentation, configuration logs, and an operational knowledge base that reflects how the platform works and why, ensuring DCMS can independently operate and maintain the platform following the transition and that knowledge is retained in-house.
Essential:
- Experience in Salesforce and Salesforce Lightning concepts and practices.
- Experience supporting and configuring live/BAU Salesforce services.
- Experience documenting processes, configurations and knowledge transfer to support operational handover.
- Capable in defining the methods and techniques for management of IT Assets, business impact analysis based on IT component relationships, provision of data relating to IT Assets to enable improved change and project planning.
Desirable:
- Experience working alongside third-party suppliers or managed service providers.
- Familiarity with finance or loan management environments.
- Familiarity with accessible service design and user-centred design principles.
- Experience with the Government Service Standard and Government Design System.
Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident
As a member of the Disability Confident Scheme, DCMS guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. This scheme encourages candidates with a disability and/or neurodivergence to apply.
Armed Forces Commitment
DCMS guarantees to interview veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following: this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.
Configuration Manager employer: Alexander Mann Solutions - Public Sector Resourcing
The Department for Culture, Media and Sport (DCMS) is an exceptional employer that values diversity and inclusion, offering a supportive work environment for all employees, including those with disabilities and veterans. With a focus on employee growth, DCMS provides opportunities for professional development while working on impactful projects that contribute to the cultural and social fabric of the UK. The remote nature of this role allows for flexibility, ensuring a healthy work-life balance as you engage in meaningful work within a dynamic team.
Contact Details:
Alexander Mann Solutions - Public Sector Resourcing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Salesforce or in similar roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by diving deep into the specifics of the role. Brush up on Salesforce Lightning and be ready to discuss how you’ve tackled configuration challenges in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your knowledge transfer skills! Be prepared to explain how you've documented processes and ensured smooth operational handovers in previous roles. This is key for the Configuration Manager position, so let us know how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Configuration Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with Salesforce and the specific skills mentioned in the job description. We want to see how your background aligns with the role of Configuration Manager!
Showcase Your Problem-Solving Skills:Since you'll be the first point of contact for support requests, it's crucial to demonstrate your issue triage and resolution skills. Share examples from your past experiences where you successfully resolved issues or improved processes.
Highlight Documentation Experience:As a Configuration Manager, maintaining documentation is key. Be sure to mention any experience you have with documenting processes, configurations, and knowledge transfer. We love seeing candidates who can keep things organised!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity with DCMS.
How to prepare for a job interview at Alexander Mann Solutions - Public Sector Resourcing
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce and Salesforce Lightning knowledge. Be ready to discuss specific configurations you've worked on and how they improved service delivery. This will show that you’re not just familiar with the platform, but that you can also leverage it effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've triaged and resolved issues in previous roles. Think about specific challenges you faced and how you managed escalations. This will highlight your ability to handle support requests efficiently, which is crucial for the Configuration Manager role.
✨Showcase Your Documentation Skills
Be ready to talk about your experience with maintaining documentation and configuration logs. Discuss how you’ve ensured knowledge transfer in past projects, as this is key for the DCMS to operate independently post-transition. Bring examples if you can!
✨Understand the Bigger Picture
Familiarise yourself with the Loan Management Service and its objectives within the DCMS. Understanding the context of your role will help you articulate how you can contribute to ongoing improvements and effective operation, making you a more compelling candidate.
