Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support traders by resolving issues and ensuring smooth operations on the trading floor.
- Company: Join a leading global workforce solutions firm with over 150 years in investment banking.
- Benefits: Enjoy a hybrid work model and gain experience in a dynamic financial environment.
- Why this job: Be part of a collaborative team that impacts trading success and enhances your tech skills.
- Qualifications: Experience in trading support, knowledge of Python, and familiarity with SQL/Oracle required.
- Other info: This is a 6-month contract role based in London, ideal for those passionate about finance.
The predicted salary is between 48000 - 72000 £ per year.
We are AMS, a global total workforce solutions firm enabling organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) acts as an extension of our clients' recruitment team, providing professional interim and temporary resources.
Our investment banking client, present in the UK for over 150 years, is a long-term partner to British business. The Group comprises 10 divisions and employs 9,300 staff across 21 locations. Their mission is to help clients achieve their goals by combining local know-how with global reach, contributing positively and sustainably to the UK economy and society.
On behalf of this organisation, AMS is looking for a Trading & Front Office Application Support Analyst for a 6-month contract based in London, Marylebone on a hybrid basis.
Purpose of the Role:
The Trading & Front Office Application Support Analyst will be part of a global support group responsible for managing the production of risk for the Credit, Rates & Complex trading desks daily. The role involves communication and support with developers, traders, middle office, and desk-aligned support teams, as an Application Support Analyst working from the trading floor.
As a Trading & Front Office Application Support Analyst, you will be responsible for:
- Acting as the first point of contact for trading, providing first-class support to all users of the system in a timely and efficient manner while maintaining excellent relations with trading users to ensure their issues are resolved with regular contact.
- Understanding trading needs and actively working with traders on their issues.
- Liaising with developers to communicate issues raised by the business.
- Improving and maintaining a knowledge base regarding support issues and their resolution.
- Building a working knowledge of the systems and business area to provide high-level support.
- Collaborating with the global team to ensure adequate system support.
- Tracking issues effectively using ITIL-approved methodology (incidents, changes, requests, and problems).
- Preparing environments for releases and ensuring implementation and pre-production tests are conducted.
- Working collaboratively with Dev, BA, Staging, and Quant Research to ensure high platform availability.
- Assisting traders in understanding their Risk, P&L, and revenue drivers.
What we require from the Trading & Front Office Application Support Analyst:
- Experience in Trading Support (Financial Services environment).
- Rates Trading Business Knowledge.
- Understanding of Profit & Loss Calculations (including Optional Greeks - Delta/Gamma/Vega).
- Knowledge of Python (including pandas/numpy/scipy).
- Experience with ServiceNow (ITIL).
- Comfortable with large-scale libraries and interacting with different profiles (quants, IT, etc.).
- Knowledge of Linux/UNIX Systems.
- SQL/Oracle and Excel proficiency.
Next steps:
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply, and we will contact you with an update in due course. This client will only accept workers operating via an Umbrella or PAYE engagement model.
Trading & Front Office Application Support Analyst | London, UK | Hybrid employer: Alexander Mann Solutions (Contingent)
Contact Detail:
Alexander Mann Solutions (Contingent) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trading & Front Office Application Support Analyst | London, UK | Hybrid
✨Tip Number 1
Familiarise yourself with the specific trading systems and tools used in the financial services industry. Understanding how these systems operate will give you an edge during interviews and help you communicate effectively with traders and developers.
✨Tip Number 2
Brush up on your knowledge of Profit & Loss calculations and Optional Greeks. Being able to discuss these concepts confidently will demonstrate your understanding of the trading environment and show that you're ready to support traders effectively.
✨Tip Number 3
Network with professionals in the trading support field, especially those who have experience with the specific technologies mentioned in the job description, like Python and ServiceNow. This can provide you with insights and potentially valuable referrals.
✨Tip Number 4
Prepare for potential technical questions by practising problem-solving scenarios related to application support. Being able to demonstrate your analytical skills and familiarity with ITIL methodologies will set you apart from other candidates.
We think you need these skills to ace Trading & Front Office Application Support Analyst | London, UK | Hybrid
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Trading & Front Office Application Support Analyst position. Tailor your application to highlight relevant experience in trading support and financial services.
Highlight Relevant Skills: Emphasise your experience with Python, SQL/Oracle, and any knowledge of Linux/UNIX systems. Mention your familiarity with ITIL methodologies and tools like ServiceNow, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for trading support and your ability to communicate effectively with traders and developers. Use specific examples from your past experiences to demonstrate your problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a trading environment.
How to prepare for a job interview at Alexander Mann Solutions (Contingent)
✨Know Your Trading Concepts
Make sure you have a solid understanding of trading concepts, especially around Rates Trading and Profit & Loss calculations. Brush up on Optional Greeks like Delta, Gamma, and Vega, as these are likely to come up during your interview.
✨Demonstrate Technical Proficiency
Be prepared to discuss your experience with Python, SQL, and ServiceNow. Highlight any projects where you've used these skills, particularly in a financial services context, to show that you can handle the technical demands of the role.
✨Showcase Your Communication Skills
As this role involves liaising with traders, developers, and support teams, it's crucial to demonstrate your communication skills. Prepare examples of how you've effectively communicated complex issues in previous roles to ensure smooth operations.
✨Familiarise Yourself with ITIL Methodology
Since tracking issues using ITIL-approved methodology is part of the job, make sure you understand the basics of ITIL processes. Be ready to discuss how you've applied these principles in past experiences to manage incidents and changes.
