At a Glance
- Tasks: Lead the migration of payment flows and enhance customer experience in a dynamic banking environment.
- Company: Join a major UK retail bank with a focus on innovation and customer success.
- Benefits: Hybrid working model, competitive pay, and opportunities for professional growth.
- Other info: 6-month contract with potential for career advancement in a collaborative team.
- Why this job: Make a real impact in the financial services sector while developing your leadership skills.
- Qualifications: Experience in SWIFT payments, ISO20022, and stakeholder management required.
The predicted salary is between 60000 - 75000 € per year.
Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.
Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers. The bank's expertise and services span across Business Services, Corporate Banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS are looking for a Programme Manager - Payments for a 6 month contract based on a hybrid working model 2 days per week on site based in either London, Manchester or Edinburgh.
Purpose of the role: To provide senior management oversight and leadership for the C&I ISO Programme, driving the end-to-end migration of payment flows across all customer segments. This includes Financial Institutions, Agency Banking, and Correspondent Banking relationships, ensuring seamless delivery, strategic alignment, and effective stakeholder management throughout the programme lifecycle.
What you'll do:
- Drive customer channel adoption to support and enable successful programme outcomes, ensuring alignment across all delivery streams.
- Promote and embed the benefits of ISO 20022 across customer onboarding, product design, and proposition development, supporting broader strategic goals including MMM.
- Maintain a strong end-to-end customer focus, ensuring programme activities enhance the overall customer experience; provide clear guidance and training to partner banks and internal stakeholders.
- Take ownership of the programme's risk profile and risk appetite, leading risk-related decisions and representing the programme in relevant governance and risk forums.
- Deliver MX-native capability across the C&I franchise, ensuring adoption across key products and propositions.
- Design and embed an enhanced operating model to support efficient and scalable customer migrations across C&I.
- Develop and maintain a C&I ISO benefits value roadmap, identifying and articulating commercial opportunities to inform future business cases.
- Safeguard customer experience and protect revenue streams throughout programme delivery.
The skills you'll need:
- Strong experience with SWIFT payments and messaging.
- Experience of ISO20022.
- Knowledge of corporate and financial institution (FI) payment flows.
- Hands-on delivery experience within payments programmes.
- Proven background in the financial services industry.
- Effective stakeholder management across multiple levels.
This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Programme Manager - Payments - Alexander Mann Solutions (Contingent) in London employer: Alexander Mann Solutions (Contingent)
At Alexander Mann Solutions, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility, while our commitment to employee growth ensures that you will have ample opportunities to develop your skills within the financial services sector. Join us in supporting a major UK retail bank, where your contributions will directly impact the customer experience and drive meaningful change in payments.
Contact Detail:
Alexander Mann Solutions (Contingent) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager - Payments - Alexander Mann Solutions (Contingent) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services industry, especially those who have experience with payments programmes. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of SWIFT payments and ISO20022. We recommend creating a cheat sheet of key terms and concepts to help you articulate your expertise confidently during discussions.
✨Tip Number 3
Showcase your stakeholder management skills! Think of examples from your past experiences where you successfully navigated complex relationships. This will demonstrate your ability to handle the diverse needs of clients and partners.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals like you to join our team.
We think you need these skills to ace Programme Manager - Payments - Alexander Mann Solutions (Contingent) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Programme Manager role. Highlight your experience with SWIFT payments and ISO20022, as well as any hands-on delivery experience you've had in payments programmes. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of customer channel adoption and stakeholder management, and how you can drive successful programme outcomes. Let us know what makes you tick!
Showcase Your Achievements:When detailing your experience, don't just list your responsibilities. Instead, showcase your achievements! Use specific examples that demonstrate your impact in previous roles, especially in financial services. We love to see quantifiable results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just click the link and get started!
How to prepare for a job interview at Alexander Mann Solutions (Contingent)
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of SWIFT payments and ISO 20022. Be ready to discuss how these concepts apply to the role and share any relevant experiences you've had in managing payment flows.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to manage stakeholders at various levels. Think about times when you successfully navigated complex relationships or drove alignment across different teams.
✨Demonstrate Customer Focus
Be ready to talk about how you've enhanced customer experiences in previous roles. Share specific strategies you've implemented to ensure customer satisfaction and how they align with the goals of the programme.
✨Prepare for Risk Management Questions
Since risk management is a key part of this role, think about your approach to identifying and mitigating risks. Prepare to discuss past experiences where you took ownership of a programme's risk profile and the outcomes of those decisions.
