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- Tasks: Lead UX research and design for customer onboarding journeys across various platforms.
- Company: AMS is a global workforce solutions firm helping organisations thrive in a changing world.
- Benefits: Enjoy remote work options and the chance to collaborate with top professionals in the industry.
- Why this job: Join a major UK retail bank and make a real impact on customer experiences.
- Qualifications: E-commerce experience and proficiency in tools like Figma or Sketch are essential.
- Other info: This role is a 6-month contract based in London, with flexible working arrangements.
The predicted salary is between 36000 - 60000 £ per year.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers. The bank's expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS are looking for a UX Researcher / Designer for a 6 month contract based in London with remote work available.
Purpose of the Role:
You will lead, define and conduct investigations of customer experiences for current and prospective onboarding journeys for the client's unsecured lending products, which are delivered across multiple platforms from desktop to web, from mobile to tablet devices, for both browser-based experiences and native apps.
As a UX Researcher / Designer you will be responsible for:
- Working closely with product owners, UX Designers, Visual designers, and other stakeholders to identify Human Centred Design (HCD) challenges at the proposition, conceptual/structural, and UI design for a given product or service.
- Develop necessary research materials and carry out and report results of research/testing activities (both formal and on an ad hoc basis) using a variety of techniques and tools to elicit insight necessary to make informed and HCD decisions.
- Collaborate in the development of high level storyboards and journey mapping.
- Conduct customer research to inform and support product decisions.
- Collaborate across teams and contribute to the activity backlog.
- Apply insight and thought leadership to UX challenges.
- Contribute to design related tasks.
- Support the wider team and product owner with UX thinking and prototyping.
What we require from the candidate:
- E-commerce experience is mandatory (buying journeys, customer acquisition, etc.)
- Must have worked on customer facing products.
- Experience with tools like Figma or Sketch.
- Prototyping and design thinking skills highly desirable.
- Digital based research.
- Experience of shaping and scoping research approach to meet customer and business objectives.
- Experience in UX design and associated techniques is desirable.
Next steps:
This client will only accept workers operating via an Umbrella or PAYE engagement model.
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
UX Researcher / Designer employer: Alexander Mann Solutions - Contingency
Contact Detail:
Alexander Mann Solutions - Contingency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher / Designer
✨Tip Number 1
Familiarise yourself with the specific e-commerce platforms and customer journeys relevant to the banking sector. Understanding the nuances of how customers interact with financial products will give you an edge in interviews.
✨Tip Number 2
Showcase your experience with tools like Figma or Sketch by preparing a portfolio that highlights your best work. Be ready to discuss your design process and how you’ve used these tools to solve UX challenges.
✨Tip Number 3
Network with professionals in the UX field, especially those who have experience in the banking or e-commerce sectors. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare for the interview by thinking about how you would approach customer research for onboarding journeys. Be ready to discuss methodologies you would use and how you would apply insights to improve user experiences.
We think you need these skills to ace UX Researcher / Designer
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the UX Researcher / Designer position. Make sure you understand the key responsibilities and required skills, such as e-commerce experience and familiarity with tools like Figma or Sketch.
Tailor Your CV: Customise your CV to highlight relevant experience in UX design and research. Emphasise your work on customer-facing products and any specific projects that demonstrate your skills in prototyping and design thinking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for UX design and your understanding of Human Centred Design principles. Mention specific experiences that align with the role's requirements and how you can contribute to the client's objectives.
Showcase Your Portfolio: Include a link to your portfolio that features your best UX design projects. Ensure it demonstrates your process, from research to final design, and highlights your ability to solve design challenges effectively.
How to prepare for a job interview at Alexander Mann Solutions - Contingency
✨Showcase Your E-commerce Experience
Make sure to highlight your previous work in e-commerce, especially focusing on buying journeys and customer acquisition. Be prepared to discuss specific projects where you improved user experiences and how that impacted business outcomes.
✨Demonstrate Your Prototyping Skills
Since prototyping and design thinking skills are highly desirable, bring examples of your work using tools like Figma or Sketch. Discuss your design process and how you incorporate user feedback into your prototypes.
✨Prepare for Customer Research Discussions
Be ready to talk about your experience with digital-based research. Prepare examples of how you've shaped and scoped research approaches to meet both customer and business objectives, and the insights gained from those efforts.
✨Collaborative Mindset
This role requires collaboration with various stakeholders. Share examples of how you've worked closely with product owners, UX designers, and other team members to tackle Human Centred Design challenges and contribute to successful project outcomes.
