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- Tasks: Join a specialist team to handle customer queries and improve service outcomes.
- Company: AMS is a global workforce solutions firm supporting major organisations in adapting to change.
- Benefits: Enjoy flexible working with 2 days in the office and remote work options.
- Other info: This role is a 6-month contract based in Manchester, with training provided.
- Why this job: Make a real impact by helping customers while developing your skills in a supportive environment.
- Qualifications: Customer service and telephony experience are essential; financial services knowledge is a plus.
The predicted salary is between 30000 - 42000 £ per year.
We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.
Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers. The bank's expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.
On behalf of this organisation, AMS are looking for a Remediation Customer Service Specialist for a 6 Month contract based in Manchester - 2 days per week on site, remainder working from home. The first two weeks of training will be within the office.
Purpose of the Role:
You will be joining a specialist Remediation team. You'll be working together to deliver the most successful outcomes for the business and our customers. You'll be responding to queries from customers promptly and tactfully within our SLAs.
As a Remediation Customer Service Specialist you will be responsible for:
- Responding to complex customer queries and processing, authorising and investigating transactions.
- Speaking directly with customers and businesses to collect and analyse the required information.
- Participating in initiatives that help improve our customer service, processes and procedures.
- Reviewing processing errors and customer complaints to help identify trends and training needs.
- Delivering successful outcomes for your customers by investigating queries, completing administration tasks, supporting business processes and procedures, and understanding the needs of our customers and the business.
- Working with a supportive and collaborative team, you'll be speaking to customers directly on the telephone on the back of direct mailings relating to Remediation activity.
- Liaising with customers and businesses to accurately collect information in order to solve their queries.
What we require from the candidate:
- Customer Service experience.
- Telephony experience.
- Attention to detail.
- Financial services experience is desirable.
- Remediation experience is desirable.
Next steps:
This client will only accept workers operating via an Umbrella or PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Remediation Customer Service Specialist employer: Alexander Mann Solutions - Contingency
Contact Detail:
Alexander Mann Solutions - Contingency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remediation Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the financial services sector, especially the specific products and services offered by retail banks. Understanding the nuances of banking operations will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your telephony skills, as this role involves direct communication with customers. Practising active listening and clear communication can set you apart, showing that you can handle complex queries with ease.
✨Tip Number 3
Highlight any previous experience in remediation or customer service roles during your conversations. Be prepared to share specific examples of how you've successfully resolved customer issues or improved processes in past positions.
✨Tip Number 4
Network with current or former employees of AMS or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Remediation Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Remediation Customer Service Specialist position. Tailor your application to highlight relevant experience in customer service and telephony.
Highlight Relevant Experience: Emphasise your customer service experience, particularly in financial services or remediation roles. Use specific examples to demonstrate how you've successfully handled complex queries and improved customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your motivation for applying and how your skills align with the role. Mention your attention to detail and ability to work collaboratively within a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents are clear, concise, and free from typos, as attention to detail is crucial for this role.
How to prepare for a job interview at Alexander Mann Solutions - Contingency
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled complex customer queries in the past. Highlight your ability to remain calm and tactful under pressure.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. During the interview, mention instances where your meticulous nature helped prevent errors or improved processes. This will show that you understand the importance of accuracy in customer service.
✨Familiarise Yourself with Financial Services
While financial services experience is desirable, it's important to demonstrate your understanding of the sector. Brush up on basic banking concepts and be ready to discuss how they relate to customer service, especially in a remediation context.
✨Prepare for Telephony Scenarios
As you'll be speaking directly with customers over the phone, practice common telephony scenarios. Think about how you would approach a call from a customer with a complaint or query, and be ready to role-play these situations during the interview.