Inbound Banking Customer Service Advisor - Northampton

Enjoy helping people and building new skills? If you're looking to gain valuable customer experience with the UK's best bank, as voted by Forbes 2026, this could be a great opportunity for you. On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12‑month temporary contract. As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.

You'll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We're offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday.

Hybrid working

During the training period, you'll be required to work onsite at Nationwide, Monday - Friday 9am-5pm for your first 5-8 weeks, depending on progress. At Nationwide, we support a home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you'll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely. Following the training period, you will work 5 days out of 7, with 6 weeks' notice of your shift pattern. Shifts include Early (8am-4pm), Mid (9am-5pm / 10am-6pm), and Late (11am-7pm / 12pm-8pm). During weeks where you work late shifts, you'll have that weekend off. Some weeks may involve working six days across a rolling pattern into the following week.

What you'll be doing

Handling a range of inbound calls, you'll play a central role in supporting Nationwide's members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do. You'll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team. This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that's right for them.

About you - Candidate Profile:

• If you've got a customer service background, if you're a confident communicator and looking to take on a new challenge, this could be just the job for you.
• You'll also be comfortable using a computer or laptop.
• You don't need financial services experience, you'll be fully trained.
• What's important is that you want to get things right for our customers and leave them smiling.
• We're also interested in who you are as a person because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.

We need you to:

• Be passionate about doing the right thing for our customers.
• Be comfortable using a desktop/laptop computer.
• Have access to a secure and reliable internet connection.
• Enjoy working within a fast-paced environment.
• Show excellent attention to detail and accuracy.
• Be confident on the phone and able to build rapport with our members.

About the client - Why work at Nationwide?

We're different from other financial service providers. We're a bank, owned by our customers. And for over 130 years, we've supported those customers to make the most of their money and achieve what they want from life. That's reflected in the way we work here at Nationwide. We come together to make sure we're doing things in the best way possible, both for each other and for our customers. If you join us, you'll be part of that. You'll be able to help us build something really quite special. And you'll have the opportunity to make a real difference. As a mutual organisation, we are guided by a social purpose which we interpret as 'building society, nationwide'. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve. On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

Next steps

If you'd like to apply, just click the 'Apply now' button. All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.