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- Tasks: Coordinate IT service transitions and ensure smooth project handovers.
- Company: Join Tesco IMS, a friendly and inclusive workplace.
- Benefits: Flexible hybrid working model with opportunities for personal development.
- Why this job: Make a real impact while helping customers and communities thrive.
- Qualifications: ITIL Foundation certification and strong planning skills required.
- Other info: Dynamic environment with a focus on teamwork and support.
The predicted salary is between 36000 - 60000 £ per year.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.
Is this the role you are looking for If so read on for more details, and make sure to apply today.
On behalf of Tesco IMS, AMS are now looking for a ITIL Process Analyst for a 6 month contract, hybrid working model.
Tesco IMS deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you\’ve worked hard for. And that means they always work with heart. Whether they\’re helping their customers or looking after their people, you\’ll find there\’s a warmth and friendliness to everything they do.
Key responsibilities:
As a detail-oriented and proactive professional with ITIL Foundation certification, you will bring a strong understanding of service transition processes and IT service management principles. You will excel in planning and coordinating transition activities, ensuring seamless handover from project delivery to live operations.
Skills and Qualifications:
ITIL Foundation Certified – Solid grounding in IT service management principles and practices.
Service Transition Knowledge – General understanding of transitioning services into live environments effectively.
Planning & Organisation – Strong planning skills with the ability to manage competing priorities and deadlines.
Attention to Detail – Meticulous approach to tasks, ensuring accuracy and quality in deliverables.
Stakeholder Communication – Excellent communication skills with the ability to tailor messaging to engage diverse stakeholders.
Proactive Problem Solving – Anticipates future workstack demands and prepares solutions to meet programme targets.
RAID & RACI Frameworks – Proficient in maintaining RAID logs, facilitating risk acceptance, and applying RACI models for accountability.Why Tesco Insurance and Money Services?
Seeing your impact all around you: there\’s no better feeling.
Lucky for us, we get to feel it all the time. Because whatever our role, we\’re helping our colleagues and serving our customers, communities and planet a little better every day.
We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you\’ve worked hard for.
Everything we do is about making things better. Not just for others, but for you too. It\’s why you\’ll get bags of choice and plenty of development. It\’s why you\’ll always be heard and find balance that works for you. It\’s why you\’ll feel totally at home in a place where everyone\’s welcome.
Next steps
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.
Our client will only accept workers operating via an Umbrella or PAYE engagement model.
Please note that for the duration of this assignment you will be working as an external resource engaged by AMS
ITIL Process Analyst employer: Alexander Mann Solutions - Contingency
Contact Detail:
Alexander Mann Solutions - Contingency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITIL Process Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Tesco or in similar roles. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for the interview by researching Tesco's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. This will help you articulate your experiences clearly and demonstrate how your skills align with the role of an ITIL Process Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace ITIL Process Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and qualifications mentioned in the job description. Highlight your ITIL Foundation certification and any relevant experience in service transition processes to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the ITIL Process Analyst role. Share specific examples of how you've successfully managed transition activities or solved problems in previous roles.
Show Off Your Communication Skills: Since stakeholder communication is key, demonstrate your ability to engage diverse audiences. Use clear and concise language in your application to showcase your communication prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Alexander Mann Solutions - Contingency
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL Foundation knowledge. Be ready to discuss how you've applied service transition processes in past roles. This will show that you not only understand the theory but can also put it into practice.
✨Showcase Your Planning Skills
Prepare examples of how you've successfully managed competing priorities and deadlines. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your planning skills have led to successful outcomes.
✨Communicate Like a Pro
Since stakeholder communication is key, think about how you can tailor your messaging for different audiences. Practice explaining complex IT concepts in simple terms, as this will demonstrate your ability to engage diverse stakeholders effectively.
✨Be Ready to Problem Solve
Anticipate questions around proactive problem-solving. Prepare to discuss specific challenges you've faced and how you approached them. Highlight your experience with RAID logs and RACI models to show your familiarity with accountability frameworks.
