At a Glance
- Tasks: Provide exceptional customer service and manage queries via calls and emails.
- Company: Join Royal London, the UK's largest mutual life and pensions company.
- Benefits: Enjoy a hybrid work model, competitive pay, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth and development.
- Why this job: Make a real impact by helping customers and building strong relationships.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Royal London is a Financial Services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We’ve grown rapidly and have been recognised as one of the UK's top rated places to work. Today, Royal London has over £170 billion of assets under management, and around 4,000 employees working in five offices across the UK and Ireland. As an organisation, they have worked hard to become experts in specialist markets, building a trusted brand, with plenty of awards to show for it.
AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Royal London to support their contingent Recruitment processes, acting as an extension of their recruitment team, connecting them with skilled interim and temporary professionals.
We are looking for a Customer Service Consultant for a 6 month contract based in Alderley Park - Cheshire, with a 50/50 hybrid model.
Purpose of the role
We are seeking friendly and customer-orientated individuals to join our team of Customer Service Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Financial Advisors and Royal London Group Members. This is a pivotal position within our organisation, offering the chance to make a real impact. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our customers, being their first point of contact, dealing with inbound and outbound enquiries, resolving any queries through to completion and keeping the adviser/customer up to date.
What you'll do
- Provide a professional and superior experience for every customer.
- Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence.
- Prioritise and respond to customer queries in a timely fashion, detailing requirement for the fulfilment of their request and managing their expectations.
- Accurately log all queries and maintain customer data to ensure accuracy of content and that we meet regulatory standards.
- Work as part of a wider team to ensure best practices and advice is consistently given to customers, meeting their needs, and supporting the Royal London Group purpose.
The Skills you'll need
- Experience in a customer service role via telephone or face to face is essential.
- High level of customer care, always putting the customers' needs at the heart of the decisions you make.
- Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
- Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
- Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required, with previous administrative work being highly sought after.
This client will only accept workers operating via an Umbrella/PAYE engagement model. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.
Customer Service Consultant employer: Alexander Mann Solutions - Contingency
AMS is an exceptional employer that prioritises inclusivity and collaboration, making it an ideal workplace for a Skilled Inspector (Paint) in Derby. With a strong commitment to employee growth and development, AMS fosters a dynamic work culture where every team member can thrive while contributing to cutting-edge technologies that address vital power needs. The company offers a supportive environment that values safety and quality, ensuring that employees are equipped to succeed in their roles.
Contact Details:
Alexander Mann Solutions - Contingency Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Alexander Mann Solutions - Contingency.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Alexander Mann Solutions - Contingency. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Consultant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Alexander Mann Solutions - Contingency.
How to prepare for a job interview at Alexander Mann Solutions - Contingency
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Alexander Mann Solutions - Contingency's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Alexander Mann Solutions - Contingency offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
