Business Analyst (Process Mining)

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our client, a major UK retail bank, provides everyday banking services to over 17 million retail customers. The bank's expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Business Analyst for a 6 month contract based in London with remote work available (hybrid).

Purpose of the Role:

You will report to the Program Lead for Supply Chain Transformation and Data Quality, who also has responsibility for fostering Process Mining capability across the bank. The role therefore has two distinct but overlapping responsibilities:

• To support the procurement organisation (aka 'Supply Chain') in optimising its business processes by leveraging analytical expertise and process optimisation knowledge to drive strategic initiatives, foster collaboration among stakeholders, and deliver actionable insights for improving procurement operations.
• To support the Productivity team in evangelising process mining across the bank and working with a diverse group of stakeholders from all business units in their adoption of process mining, specifically in this case using the Celonis Process Intelligence system.

As a Business Analyst you will be responsible for:

• Conduct thorough analysis and evaluation of business processes, with a particular focus on process mining methodologies.
• Collaborate with stakeholders across departments to gather, document, and assess requirements, ensuring alignment with business objectives. Facilitate communication, feedback, and decision-making processes.
• Provide insights and recommendations for improving procurement business processes, identifying inefficiencies, and suggesting actionable solutions.
• Develop clear documentation, including process flows, business cases, and reports to support strategic initiatives.
• Work independently to deliver high-quality analytical outputs, meeting project deadlines and business expectations.

What we require from the candidate:

• Proven experience in process mining and the ability to apply process mining techniques to real-world business challenges.
• Strong background in stakeholder management, showcasing the ability to build rapport and manage diverse interests effectively.
• Ability to plan and own change activities and follow a typical systems change lifecycle to see analysis through to implementation.
• Excellent communication skills, both written and verbal, with the ability to present findings to technical and non-technical audiences.
• Excellent analytical and problem-solving skills, coupled with the ability to work autonomously and manage priorities.
• Celonis. Preferable.
• Solid understanding of procurement-related business processes, with hands-on experience preferred.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.