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- Tasks: Lead a team to drive effective debt recovery and minimise company loss.
- Company: A fun, supportive company that values its staff and promotes service excellence.
- Benefits: Competitive salary, generous holiday, healthcare, and exciting incentives.
- Other info: Located in Basingstoke with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in collections or recoveries and strong people-management skills.
The predicted salary is between 45000 - 50000 £ per year.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking a Recoveries Department Manager. In this role you will lead and manage the Recoveries function, driving cost effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.
Responsibilities will include:
- Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
- Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
- Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
- Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
- Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
- Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
- Project manage and progress higher value and more complex arrears and recovery cases.
- Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
- Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
- Create clear and insightful reporting packs for formal committees.
The Person: The ideal candidate is a proactive, hands-on leader with strong people-management skills and a deep understanding of collections and recoveries within a regulated environment. They are seeking someone who has:
- Proven experience leading a team in a collections or recoveries environment.
- Demonstrated ability to manage complex recoveries activities and drive performance against KPIs.
- Strong understanding of legal processes and regulatory requirements relating to non-performing loans.
- Ability to build strong customer relationships and manage third-party service providers.
- Confident analysing data and reviews to inform strategy and improve recovery outcomes.
The Location: Basingstoke, near the train station.
The Pay: £45-50,000 + £4k bonus.
The Hours: Full time, 8:45 am – 5:15 pm Monday to Friday (shift system 8:00 am – 6:00 pm).
The Benefits: Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days. Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme. Superb office environment.
Recoveries Department Manager in Southampton employer: Alexander Mae Recruitment
Contact Detail:
Alexander Mae Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Department Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Recoveries Department Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since this company values its staff, think about how you can demonstrate your leadership skills and team management experience. Show them you’re not just a fit for the role, but for their fun, open environment too!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience in collections and recoveries. Focus on how you’ve driven performance against KPIs and managed complex cases – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Recoveries Department Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recoveries Department Manager role. Highlight your experience in leading teams and managing complex recoveries activities. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your understanding of collections and recoveries, and how you can drive performance against KPIs. Let us know why you're the perfect fit for our fun, open plan environment.
Showcase Your People Skills: Since this role involves managing a team, make sure to highlight your people-management skills. Share examples of how you've developed and coached team members in the past. We love proactive leaders who can inspire their teams!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team in Basingstoke!
How to prepare for a job interview at Alexander Mae Recruitment
✨Know Your Numbers
Make sure you brush up on your understanding of KPIs and metrics related to debt recovery. Be ready to discuss how you've used data in the past to drive performance and improve outcomes. This will show that you’re not just a people manager, but also someone who can analyse and adapt strategies effectively.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in a collections or recoveries environment. Think about specific situations where you modelled behaviours that achieved results. This is your chance to demonstrate your hands-on leadership style and how you develop your team’s skills.
✨Understand the Legal Landscape
Familiarise yourself with the legal processes and regulatory requirements surrounding non-performing loans. Being able to discuss these confidently will highlight your expertise and reassure the interviewers that you can navigate complex recovery cases.
✨Build Relationships
Think about how you’ve built strong relationships with customers and third-party service providers in the past. Be prepared to share specific examples of how you’ve collaborated with external agencies to achieve successful outcomes. This will show that you understand the importance of teamwork in driving recovery success.