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- Tasks: Lead a team to drive effective debt recovery and minimise company loss.
- Company: A supportive company that values its staff and fosters a fun work environment.
- Benefits: Competitive salary, generous holiday, healthcare, and exciting incentives.
- Other info: Located in Basingstoke, near the train station, with a superb office atmosphere.
- Why this job: Make a real impact in a dynamic role with excellent career growth opportunities.
- Qualifications: Proven leadership in collections, strong people-management skills, and data analysis abilities.
The predicted salary is between 45000 - 50000 £ per year.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking a Recoveries Department Manager. In this role you will lead and manage the Recoveries function, driving cost effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.
Responsibilities will include:
- Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
- Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
- Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
- Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
- Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
- Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
- Project manage and progress higher value and more complex arrears and recovery cases.
- Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
- Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
- Create clear and insightful reporting packs for formal committees.
The Person: The ideal candidate is a proactive, hands-on leader with strong people-management skills and a deep understanding of collections and recoveries within a regulated environment. They are seeking someone who has:
- Proven experience leading a team in a collections or recoveries environment.
- Demonstrated ability to manage complex recoveries activities and drive performance against KPIs.
- Strong understanding of legal processes and regulatory requirements relating to non-performing loans.
- Ability to build strong customer relationships and manage third-party service providers.
- Confident analysing data and reviews to inform strategy and improve recovery outcomes.
The Location: Basingstoke, near the train station.
The Pay: £45-50,000 + £4k bonus.
The Hours: Full time, 8:45 am – 5:15 pm Monday to Friday (shift system 8:00 am – 6:00 pm).
The Benefits: Amazing benefits which include 25 days’ holiday rising to 30 days + Bonus Days. Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme. Superb office environment.
Recoveries Department Manager in Hampshire employer: Alexander Mae Recruitment
Contact Detail:
Alexander Mae Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Department Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Recoveries Department Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since this company values its staff, think about how you can demonstrate your leadership skills and team management experience. Show them you’re not just a fit for the role, but for their fun, open plan environment too!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing recoveries and driving performance against KPIs. We recommend doing mock interviews with friends or using online resources to get comfortable with your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Recoveries Department Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recoveries Department Manager role. Highlight your experience in leading teams and managing complex recoveries activities, as well as any relevant KPIs you've achieved. We want to see how you can bring your unique skills to our fun and open environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of legal processes and your ability to build strong relationships with third-party service providers. Let us know how you can drive performance and enhance our recovery strategies.
Showcase Your Leadership Skills: As a hands-on leader, it's crucial to demonstrate your people-management skills in your application. Share examples of how you've trained and developed team members in the past. We love proactive candidates who can model the behaviours needed to achieve department KPIs!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Alexander Mae Recruitment
✨Know Your Numbers
Make sure you brush up on your KPIs and metrics related to debt recovery. Be ready to discuss how you've driven performance in previous roles, and have specific examples of how you've improved recovery rates or reduced losses.
✨Showcase Your Leadership Skills
As a Recoveries Department Manager, you'll need to demonstrate strong people-management skills. Prepare to talk about your experience leading teams, including how you've trained and developed team members to achieve their best.
✨Understand the Legal Landscape
Familiarise yourself with the legal processes and regulatory requirements surrounding collections and recoveries. Be prepared to discuss how you've navigated these in past roles and how you ensure compliance within your team.
✨Data-Driven Decision Making
Highlight your ability to analyse data and use it to inform strategy. Bring examples of how you've used data to adapt recovery strategies or improve outcomes, and be ready to discuss any tools or software you’ve used for this purpose.