At a Glance
- Tasks: Lead a team to drive effective debt recovery and minimise company loss.
- Company: A fun, supportive company that values its staff and promotes service excellence.
- Benefits: Competitive salary, bonus, generous holiday, healthcare, and more perks.
- Other info: Located in Basingstoke with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in collections or recoveries and strong people-management skills.
The predicted salary is between 45000 - 50000 £ per year.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking a Recoveries Department Manager. In this role, you will lead and manage the Recoveries function, driving cost-effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.
Responsibilities will include:
- Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
- Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
- Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
- Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
- Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
- Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
- Project manage and progress higher value and more complex arrears and recovery cases.
- Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
- Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
- Create clear and insightful reporting packs for formal committees.
The Person: The ideal candidate is a proactive, hands-on leader with strong people-management skills and a deep understanding of collections and recoveries within a regulated environment. They are seeking someone who has:
- Proven experience leading a team in a collections or recoveries environment.
- Demonstrated ability to manage complex recoveries activities and drive performance against KPIs.
- Strong understanding of legal processes and regulatory requirements relating to non-performing loans.
- Ability to build strong customer relationships and manage third-party service providers.
- Confident analysing data and reviews to inform strategy and improve recovery outcomes.
The Location: Basingstoke, near the train station.
The Pay: £45-50,000 plus £4k bonus.
The Hours: Full time, 8:45 am - 5:15 pm Monday to Friday (shift system 8:00 am - 6:00 pm).
The Benefits: Amazing benefits which include 25 days holiday rising to 30 days, bonus days, pension, healthcare, dental care, child care vouchers, overtime offered, incentives and retail voucher scheme.
Recoveries Department Manager employer: Alexander Mae Ltd
This company is an exceptional employer, offering a vibrant and supportive work culture in Basingstoke that prioritises employee well-being and development. With a strong focus on service excellence, employees benefit from comprehensive training, generous holiday allowances, and a range of health and wellness perks, all within a fun, open-plan office environment. The opportunity for career growth is significant, as the company actively fosters talent through coaching and succession planning, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Recoveries Department Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Recoveries Department Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this company values their staff, think about how your leadership style aligns with their focus on service delivery and excellence. Bring examples of how you've driven performance in previous roles!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and driving KPIs. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Good luck, and go get that job!
We think you need these skills to ace Recoveries Department Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Recoveries Department Manager role. Highlight your experience in leading teams and managing recoveries, as well as any relevant KPIs you've achieved. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've successfully managed complex recovery cases in the past. Let us know what makes you tick!
Showcase Your Data Skills:Since this role involves analysing data to inform strategy, make sure to mention any experience you have with data analysis. We love candidates who can turn numbers into actionable insights, so don’t hold back on showcasing your analytical prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Alexander Mae Ltd
✨Know Your Numbers
Make sure you brush up on your understanding of KPIs and metrics related to debt recovery. Be ready to discuss how you've used data in the past to drive performance and improve outcomes. This will show that you can hit the ground running!
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a collections or recoveries environment. Highlight your hands-on approach and how you've developed your team members. They want to see that you can inspire and motivate others!
✨Understand the Legal Landscape
Familiarise yourself with the legal processes and regulatory requirements surrounding non-performing loans. Being able to discuss these confidently will demonstrate your expertise and reassure them that you can navigate complex recovery cases.
✨Build Rapport with Third Parties
Think about your experiences working with external collection agencies and service providers. Be prepared to share how you've built strong relationships and managed these partnerships effectively, as collaboration is key in this role.
