At a Glance
- Tasks: Conduct audits and provide insights to ensure fair outcomes for clients.
- Company: Join a dynamic team in a leading organisation focused on quality assurance.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and hybrid working options.
- Other info: 12-month contract with excellent career growth opportunities in Bristol.
- Why this job: Make a real difference by supporting vulnerable customers and improving business processes.
- Qualifications: Attention to detail, strong communication skills, and basic IT proficiency required.
The predicted salary is between 28800 - 30000 £ per year.
The Role Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
On behalf of our client, we are seeking a Quality Officer to join the team in Bristol on a 12-month fixed-term contract .
The role focuses on conducting control and assurance reviews to support fair, compliant outcomes for clients and customers in line with FCA regulations and internal policies.
Reporting to the Senior Operational Governance and CI Manager, the Quality Officer uses data-led exception monitoring to shape audit activity and support continuous improvement across the business.
Responsibilities will include Conduct exception-based audits using data-driven anomalies, outliers and risk indicators.
Deliver insight-led reviews that reflect real-world performance and customer outcomes.
Provide clear, actionable feedback to operational teams and escalate systemic issues with supporting data.
Identify root causes of errors and recommend appropriate corrective actions.
Contribute to the development of audit templates and control criteria.
Support ad-hoc tasks and projects as required.
Create and distribute a quarterly blog highlighting key trends and quality insights.
Participate in quality audit calibrations to ensure consistency across the team.
The
Person: Our client is looking for a meticulous, self-motivated individual who is passionate about delivering fair outcomes for customers, particularly vulnerable customers.
The successful candidate will be a confident team player with a practical, client-focused approach.
Excellent attention to detail and accurate record-keeping.
Strong communication and collaboration skills.
Basic proficiency with common computer applications.
Excellent IT Skills The Salary £28,800 - £30,000 The
Contract: 12 month fixed term contract The Hours Monday to Friday 9am 5pm The Location Bristol (Central Bristol, no car parking) with hybrid working The Benefits 25 days annual leave, increasing to 30 days with length of service.
Private medical insurance. xwwtmva Flexible benefits scheme.
Hybrid working
Quality Officer employer: Alexander Mae Ltd
As an expanding insurance provider in Bristol, we pride ourselves on fostering a supportive team environment that prioritises employee growth and development. Our IT Systems Administrator role offers clear career pathways, a hands-on approach to cloud-based systems administration, and the opportunity to collaborate with colleagues across the business, making it an excellent choice for those seeking meaningful and rewarding employment.
