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For Companies At a Glance
- Tasks: Support students with guidance, manage orders, and assist in marketing initiatives.
- Company: A well-established organisation dedicated to high-quality education and customer service.
- Benefits: Hybrid working, casual dress, pension scheme, free parking, and company events.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Join a supportive team and make a real difference in students' training journeys.
- Qualifications: 5 GCSEs including Maths and English, plus 1 year in a customer-facing role.
The predicted salary is between 26000 - 26000 £ per year.
The Company
Our client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.
The Role
On behalf of our client, we are seeking a Customer Operations Administrator to support the student journey across the training business. Reporting to the Commercial Director, you will provide high-quality customer service, advise prospective students on course options, and ensure accurate administration of orders and records. This is a varied role covering customer support, order processing, CRM data management, and marketing assistance. You will play an important part in the smooth day-to-day operation of the training programmes.
Responsibilities
- Provide clear, accurate guidance to prospective and current students throughout their training journey.
- Support student-related administration, maintaining up-to-date records and handling enquiries promptly.
- Coordinate end-to-end order processing for partner schools and individual customers, ensuring accuracy and timely fulfilment.
- Monitor and manage stock levels of course materials, including ordering, receipt, and regular checks.
- Maintain accurate customer and sales data within the CRM system and support process improvements.
- Contribute to marketing initiatives and competitor monitoring, sharing insights with the team.
- Assist with basic analysis of customer data to inform business decisions.
- Provide occasional reception cover and support events or promotional activities as needed.
The Person:
The ideal candidate is proactive, detail-oriented, and committed to delivering excellent customer service. You will be confident working independently, building rapport with a wide range of people, and managing multiple priorities in a busy environment.
- 5 GCSEs (or equivalent) at grade C or above, including Maths and English.
- 1 year of experience in a customer-facing role, preferably within education or training.
- Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Ability to build rapport, work independently, and maintain a high level of accuracy.
The Salary: £26,000
The Location: North Somerset, Bristol, Hybrid (3 days per week office based Mon- Wed and Thursday and Friday from home)
The Hours: Monday Friday 8.30am 4.30pm (37.5 hours per week)
Benefits
- Hybrid working
- Casual dress
- Company pension
- Free on-site parking
- Company events
- Profit sharing
Customer Operations Administrator in Clevedon employer: Alexander Mae Ltd
Contact Detail:
Alexander Mae Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator in Clevedon
✨Tip Number 1
Network like a pro! Reach out to people in the education and training sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and administration. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of how you've provided excellent customer service or managed data effectively in previous roles. This will help you stand out as a proactive candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to support learners.
We think you need these skills to ace Customer Operations Administrator in Clevedon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Operations Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our friendly, student-centred culture!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this role, don’t hold back! Use clear and concise language in your application. We love seeing candidates who can express themselves well, so let your personality shine through!
Highlight Your Attention to Detail: This role requires a detail-oriented approach, especially when it comes to managing records and processing orders. Be sure to mention any experiences where you've demonstrated accuracy and thoroughness. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Alexander Mae Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Customer Operations Administrator, you'll need to demonstrate your ability to provide excellent customer service. Prepare specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your proactive approach and commitment to supporting students.
✨Familiarise Yourself with CRM Systems
Since the role involves managing customer data within a CRM system, brush up on your CRM skills. If you have experience with specific systems, be ready to discuss how you've used them to improve processes or enhance customer interactions. If you're not familiar with a particular system, mention your willingness to learn quickly.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, the training programmes, or how success is measured in the role. This shows that you're engaged and serious about finding the right fit for both you and the company.