At a Glance
- Tasks: Support customers facing mortgage issues with empathy and guidance.
- Company: Join a supportive team in a reputable financial services environment.
- Benefits: Earn £14 per hour with potential for contract extension.
- Other info: Full-time role in central Bristol, Monday to Friday, 9am to 5pm.
- Why this job: Make a real difference in people's lives during tough times.
- Qualifications: Strong communication skills and experience in customer service or credit control.
The predicted salary is between 28000 - 29000 £ per year.
The Role
On behalf of our client, we are seeking a Temporary Customer Contact Agent for a 6-week fixed-term contract (with potential extension). This role supports customers who are behind on mortgage payments and facing repossession. You will investigate arrears, provide empathetic guidance, and help customers understand their financial responsibilities. The role reports to a Team Manager and is supported by a Team Coach. It is a full-time, office-based position in Bristol.
Responsibilities will include:
- Handle customer contact professionally and sensitively by telephone.
- Support customers who are behind on mortgage payments.
- Investigate arrears and review relevant account information.
- Provide clear guidance to help customers understand their financial responsibilities.
- Build rapport with customers in difficult or emotive situations.
- Work closely with the Team Manager and Team Coach to meet service expectations.
- Maintain accurate records of customer conversations and actions.
- Contribute to the efficient delivery of a short-term client support assignment.
The Person
The ideal candidate is an empathetic communicator with strong telephone skills and experience in a credit control, customer service, or account management environment. You will be confident handling sensitive conversations and able to support customers in a calm, professional manner. Ideally you will have experience of working in a financial or professional services environment.
Key Skills:
- Effective telephone communication with empathy and tact.
- Proven ability to build rapport and guide customers towards solutions.
- Strong listening skills and the ability to handle emotive conversations.
- Organised, reliable, and able to work effectively in a fast-paced setting.
The Hours: Monday to Friday 9am - 5pm (35 hours)
The Location: Central Bristol, no car parking (100% office based)
The Salary: £14 per hour
The Dates: This is to start in a couple of weeks for 6 weeks with a potential extension.
Temporary Customer Contact Agent in Bristol employer: Alexander Mae Ltd
Join a compassionate team in the heart of Bristol as a Temporary Customer Contact Agent, where your empathetic communication skills will make a real difference in the lives of customers facing financial challenges. Our supportive work culture prioritises employee well-being and professional growth, offering you the chance to develop your skills in a meaningful role while working closely with experienced managers and coaches. With a focus on teamwork and customer care, this position not only provides competitive pay but also the opportunity to contribute to a vital service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Contact Agent in Bristol
✨Tip Number 1
Get to know the company and its values before your interview. This will help you connect with the team and show that you're genuinely interested in the role. Plus, it gives you a chance to tailor your responses to what they care about!
✨Tip Number 2
Practice your telephone skills! Since this role involves handling sensitive conversations, try role-playing with a friend or family member. This will help you feel more confident and prepared for those tricky calls.
✨Tip Number 3
Be ready to share examples of how you've handled difficult customer situations in the past. Think of specific instances where you showed empathy and problem-solving skills. This will demonstrate that you can handle the emotional aspects of the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Temporary Customer Contact Agent in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Temporary Customer Contact Agent role. Highlight your experience in customer service and any relevant skills that show you can handle sensitive conversations with empathy.
Showcase Your Communication Skills:Since this role involves a lot of telephone communication, emphasise your strong listening and speaking skills. Share examples of how you've successfully navigated difficult conversations in the past.
Be Professional and Empathetic:In your application, convey your ability to support customers in tough situations. Use language that reflects your understanding of financial responsibilities and your commitment to helping others.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and get you into the process quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Alexander Mae Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Customer Contact Agent. Familiarise yourself with the challenges customers face when behind on mortgage payments and think about how you can provide empathetic support.
✨Practice Empathetic Communication
Since this role requires handling sensitive conversations, practice your empathetic communication skills. Role-play with a friend or family member to get comfortable discussing difficult topics while maintaining a calm and professional tone.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle emotive situations. Think of examples from your past experience where you've successfully built rapport with customers or resolved conflicts, and be ready to share these stories during the interview.
✨Show Your Organisational Skills
As the role involves maintaining accurate records and working efficiently, be prepared to discuss how you stay organised in a fast-paced environment. Share specific tools or methods you use to keep track of customer interactions and ensure nothing falls through the cracks.
