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For Companies At a Glance
- Tasks: Support clients with software queries and enhance their experience through training.
- Company: Leading provider of examination software for educational institutions worldwide.
- Benefits: Competitive salary, health plan, generous holiday allowance, and pension contributions.
- Why this job: Make a difference in education while building strong client relationships.
- Qualifications: 2 years in customer support, tech-savvy, and a passion for learning.
- Other info: Office-based role in Bristol with opportunities for personal growth.
The predicted salary is between 22600 - 27400 £ per year.
The Company
Our client specialises in examination software and course management systems used by universities, examining organisations and regulatory bodies globally. The business is focused on delivering high quality digital solutions to support education and assessment.
The Role
The Customer Support Executive will work within the Customer Support team to ensure clients get the best from the software and to answer any queries they may have. The role also offers the opportunity to be involved in both remote and face to face training of clients.
Responsibilities will include:
- Liaise with clients on a day to day basis, answering their queries and helping them to get the most from the software.
- Act as the main point of contact between clients and developers, feeding back requests for software enhancements and informing clients about new features.
- Build, nurture, and maintain strong relationships with clients.
- Work alongside colleagues to ensure client satisfaction.
- Confidently use technology to support client needs.
- Participate in remote and face to face training of clients.
- Communicate effectively with clients and internal teams.
The Person
The successful candidate will be enthusiastic about helping customers improve their exams and courses using the systems capabilities.
- 2 years experience in a customer facing role.
- Confident with technology and able to demonstrate how you have used technology to improve processes.
- A passion for education and learning.
- Good GCSEs (or verified equivalent) in Maths and English.
- Experience within the education sector.
The Salary
£26,000 - £30,000 per annum (depending on experience).
The Hours
40 hours per week, 8:30 am - 5:30 pm (with 1 hour lunch).
The Location
Based in Bristol (office based role).
The Benefits
- Holiday allowance: 25 days annual leave + public holidays.
- Health coverage: Access to a company health plan.
- Pension: Enhanced pension contributions.
Customer Support Executive in Bristol employer: Alexander Mae Ltd
Contact Detail:
Alexander Mae Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive in Bristol
✨Tip Number 1
Get to know the company inside out! Research their software and how it impacts education. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your tech skills! Since the role involves using technology to support clients, make sure you can confidently demonstrate your tech-savviness. Maybe even prepare a few examples of how you've used tech to solve problems in the past.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Support Executive in Bristol
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for education and learning shine through. We want to see how you can help improve exams and courses using our software, so share any relevant experiences or insights!
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer-facing roles. We’re looking for someone who can build strong relationships with clients, so share examples of how you've successfully supported customers in the past.
Be Tech-Savvy: Since the role involves using technology to assist clients, don’t forget to mention your tech skills! Describe how you’ve used technology to enhance processes or solve problems in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Alexander Mae Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand the examination software and course management systems that the company offers. Familiarise yourself with their features and how they benefit clients. This will not only show your enthusiasm for the role but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or improved client satisfaction. Highlight specific situations where you used technology to enhance processes, as this aligns perfectly with the role's requirements.
✨Practice Effective Communication
Since the role involves liaising with clients and internal teams, practice clear and concise communication. You might want to role-play common scenarios with a friend or family member to build your confidence in explaining technical concepts in an easy-to-understand manner.
✨Demonstrate Your Passion for Education
Make sure to express your enthusiasm for education and learning during the interview. Share any relevant experiences or insights that showcase your commitment to helping others improve their exams and courses using technology. This will resonate well with the company's mission.
