At a Glance
- Tasks: Deliver impactful training for a large-scale Microsoft Dynamics 365 ERP transformation across seven UK offices.
- Company: Join a dynamic team focused on driving change and innovation in a collaborative environment.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: 9-month fixed-term contract with excellent career development opportunities.
- Why this job: Make a real difference by helping users confidently adopt new systems and processes.
- Qualifications: Experience in change training, strong communication skills, and proficiency with learning tools.
On behalf of our client, we are seeking a Change Trainer to deliver high-impact training as part of a large-scale Microsoft Dynamics 365 ERP transformation. This role supports the adoption of new systems and processes across seven UK offices over a 9-month project. You will report to the Change Lead and play a key part in stakeholder engagement, training design, and readiness activities. The role is focused on creating and delivering role-specific, process-driven training that helps users adopt new ways of working confidently and consistently. It combines training needs analysis, learning asset development, and on-site delivery at key project milestones.
Responsibilities will include:
- Build strong relationships with senior stakeholders, SMEs, and project teams across all UK sites.
- Partner with change leads and functional SMEs to develop a deep understanding of Microsoft Dynamics 365 ERP processes.
- Conduct detailed training needs analysis and skillset assessments to identify gaps and define learning strategies.
- Design, develop, and deliver role-based training, both virtual and in person.
- Produce system training, end-to-end business process training, and user guides.
- Create engaging learning assets using tools such as Adobe Captivate and Microsoft Office.
- Ensure training materials are accessible, scalable, and aligned to professional standards.
- Support business readiness activities, including user acceptance preparation, go-live readiness, and hyper-care/post-go-live support.
- Deliver training across all project phases, including onsite delivery at UK offices during key milestones.
- Maintain training records and contribute to reporting on change readiness, adoption, and training effectiveness.
- Identify and escalate risks related to training and adoption, and propose effective mitigation strategies.
- Ensure all training materials align with the firm's values and tone of voice.
The Person:
You will be a proactive, relationship-focused trainer with strong stakeholder engagement skills and the ability to work across a complex, multi-site transformation programme. You will be confident delivering training to varied audiences and translating technical or process-heavy content into clear, user-friendly learning. Proven experience in change training or learning roles within large-scale transformation programmes. Experience delivering training for ERP systems, preferably Microsoft Dynamics 365. Demonstrated ability to support complex, multi-site, cross-functional implementations with large user populations. Strong facilitation and communication skills. Ability to translate complex concepts into clear, user-friendly training. Proficiency with learning tools such as Adobe Captivate, LMS platforms, and the Microsoft Office suite.
The Hours: Hybrid working, with 23 days per week on site in Bristol. 9-month fixed-term contract.
The Salary: £45,000 per annum (day-rate equivalent).
The Hours: Monday to Friday 9am 5pm (35 hours) with hybrid working.
The Location: Central Bristol, no car parking.
The Dates: This is to start 2 weeks after offer for 9 months.
Change Trainer in Bristol employer: Alexander Mae Ltd
As an expanding insurance provider in Bristol, we pride ourselves on fostering a supportive team environment that prioritises employee growth and development. Our IT Systems Administrator role offers clear career pathways, a hands-on approach to cloud-based systems administration, and the opportunity to collaborate with colleagues across the business, making it an excellent choice for those seeking meaningful and rewarding employment.
