At a Glance
- Tasks: Manage arrears cases and communicate with customers to resolve payment issues.
- Company: A supportive company that values its staff and fosters a fun work environment.
- Benefits: Competitive pay of £13.50 per hour and a 6-month contract.
- Other info: Located in Basingstoke, close to the train station, with a focus on teamwork.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Excellent telephone-based customer service skills; collections experience is a plus.
The predicted salary is between 13.5 - 13.5 £ per hour.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking an experienced customer service individual on a temporary 6-month contract. This role is supporting their early arrears team and involves speaking with clients (business to business) to resolve arrears. Are you a confident communicator who thrives on solving problems and getting results? This role could be for you.
What this role involves:
- Proactively monitor and manage arrears cases, reaching out to customers by phone, email, or letter to secure payment or agree realistic repayment commitments.
- Take ownership of larger or higher-risk cases, keeping your line manager informed and seeking guidance where needed.
- Identify and correct arrears caused by administrative errors, and flag any recurring issues so they can be resolved at the root.
- Work closely with management to resolve arrears linked to partner actions, helping improve processes for smoother collections.
- Provide clear, timely, and accurate responses to both customer and internal queries, maintaining focus on resolving arrears and preventing losses.
- Ensure all work complies with company policies and FCA regulations, including Treating Customers Fairly (TCF), Data Protection, Anti-Money Laundering (AML), and Consumer Credit (CONC) guidelines.
The Person: For this role, our client is seeking someone who has excellent customer service (telephone-based) experience. Ideally, you may have collections experience, but that isn't essential. It's also key to have a confident manner and the ability to work to deadlines to ensure tasks are completed on time.
The Location: Basingstoke, near the train station.
The Pay: £13.50 per hour.
The Hours: Monday to Friday, 37.5 hours per week, from 9am to 5.15pm.
The Contract: 6 months.
Temporary Collections Customer Service Advisor in Basingstoke employer: Alexander Mae Ltd
Join a company that truly values its staff and fosters a fun, open-plan work environment in Basingstoke. As a Temporary Collections Customer Service Advisor, you'll benefit from a supportive culture focused on service excellence, with opportunities for personal growth and development while working closely with management to enhance processes. Enjoy competitive pay and a collaborative atmosphere where your contributions directly impact the company's success.
