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- Tasks: Lead and evolve a high-performing outsourced services team across multiple sites.
- Company: Dynamic tech business backed by private equity, focused on data solutions.
- Benefits: Competitive salary, hybrid working, and comprehensive benefits package.
- Other info: Opportunity for career growth in a fast-paced, innovative environment.
- Why this job: Take ownership of a key division and drive performance in a growing company.
- Qualifications: Proven experience in managing outsourced services and strong leadership skills.
The predicted salary is between 55000 - 60000 £ per year.
Exeter, Brinkworth or Abercynon (Hybrid) £55,000 £60,000 + benefits
We are working with a growing, private equity-backed technology business that delivers specialist data and processing solutions within a regulated environment. They are now seeking an experienced Head of Outsourced Services to lead and evolve a high-performing, multi-site operation. This is a fantastic opportunity to take ownership of a well-established outsourced services function of around 50 employees across processing and contact centre teams, driving performance, efficiency and continued growth.
The Role
You will take full responsibility for the outsourced services division, ensuring operational excellence, strong client relationships and commercial performance. You will lead across multiple areas including service delivery, customer implementation, contact centre operations and continuous improvement.
Key Responsibilities
- Commercial
Head of Outsourced Services in Devon employer: Alexander Mae (HR)
Contact Detail:
Alexander Mae (HR) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Outsourced Services in Devon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in areas like operational excellence and client relationships.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses and boost your confidence. Focus on showcasing your leadership skills and ability to drive performance.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great roles listed, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Head of Outsourced Services in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Outsourced Services role. Highlight your experience in leading teams and driving performance, as well as any relevant achievements in service delivery and client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to manage multi-site operations and improve efficiency.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership style and how you've successfully managed teams in the past. We want to see how you can inspire and drive a high-performing team in a regulated environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Alexander Mae (HR)
✨Know Your Numbers
As a Head of Outsourced Services, you'll need to demonstrate your understanding of commercial performance. Brush up on key metrics related to service delivery and efficiency. Be ready to discuss how you've driven performance in previous roles with specific examples.
✨Showcase Leadership Skills
This role involves leading a multi-site operation, so it's crucial to highlight your leadership experience. Prepare stories that showcase how you've built high-performing teams, managed diverse groups, and fostered a culture of continuous improvement.
✨Understand the Client Perspective
Strong client relationships are vital for this position. Research the company’s clients and think about how you can enhance those relationships. Be prepared to discuss strategies you've implemented in the past to improve client satisfaction and retention.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about challenges you've faced in outsourced services and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.