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For Companies At a Glance
- Tasks: Engage with customers via phone to answer questions and drive quote conversions.
- Company: Join a company transforming the conveyancing industry for a smoother home buying experience.
- Benefits: Enjoy flexible hours and the chance to develop your customer service skills.
- Why this job: Be part of a mission to make home transactions enjoyable while honing your communication skills.
- Qualifications: Excellent people skills and a confident telephone manner are essential.
- Other info: This is a temporary role starting ASAP, perfect for students looking for experience.
The predicted salary is between 24000 - 36000 £ per year.
The Company: Our client knows that purchasing or selling a house can be a major life event. With our client, their customers have their own dedicated property lawyer to guide them every step of the way to ensure everything runs as smoothly as possible. Their mission is to transform the conveyancing industry so that buying or selling a home is a smooth and enjoyable experience. The Role: On their behalf we are seeking a Temporary Sales / Customer Service Advisor . This will be to start ASAP and ongoing for the moment. In this role you will be responsible for speaking to customers who have enquired about their service, this role will be predominantly on the telephone so excellent people skills are key for this role. This role is predominately outbound calling customers who have enquired about quotes and therefore a confident telephone manner is required. Responsibilities will include: Making follow up calls to prospective customers who have requested a quote to answer questions and drive quote conversion Supporting new customers through the instruction process following acceptance of a quote Monitoring and responding to incoming enquiries via email or phone G…
Temporary Sales Customer Service Advisor employer: Alexander Mae (Bristol)
Contact Detail:
Alexander Mae (Bristol) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Sales Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the conveyancing process and common customer queries. This knowledge will help you engage confidently with potential customers and demonstrate your expertise during calls.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of outbound calling, being able to articulate clearly and maintain a friendly tone will make a significant difference in connecting with customers.
✨Tip Number 3
Prepare for common objections or questions that customers might have about quotes. Having well-thought-out responses ready can help you convert inquiries into successful sales.
✨Tip Number 4
Show enthusiasm for helping customers through their property journey. A positive attitude can be contagious and will encourage customers to trust you and your service.
We think you need these skills to ace Temporary Sales Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Temporary Sales Customer Service Advisor position. Understand the key responsibilities and required skills, especially the importance of excellent people skills and a confident telephone manner.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and sales. Emphasize any previous roles where you successfully handled customer inquiries or made outbound calls.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to engage with customers effectively and drive quote conversions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alexander Mae (Bristol)
✨Showcase Your Communication Skills
Since the role involves predominantly telephone interactions, it's crucial to demonstrate your excellent communication skills. Practice speaking clearly and confidently, and be prepared to discuss how you've successfully handled customer inquiries in the past.
✨Understand the Company’s Mission
Familiarize yourself with the company's mission to transform the conveyancing industry. Be ready to explain how you can contribute to making the buying or selling experience smoother for customers, showing that you align with their values.
✨Prepare for Common Customer Scenarios
Think about common questions or concerns customers might have when inquiring about quotes. Prepare thoughtful responses and examples from your previous experience that showcase your problem-solving abilities and customer service expertise.
✨Demonstrate a Confident Telephone Manner
Since this role requires a confident telephone manner, practice your phone etiquette. You might want to conduct mock calls with a friend to get comfortable with the flow of conversation and to ensure you sound approachable and professional.
