At a Glance
- Tasks: Ensure safe and well-managed housing while supporting tenants and resolving issues.
- Company: Join a dedicated team focused on quality housing and tenant support.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives by ensuring their housing needs are met.
- Qualifications: Experience in housing management and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role focuses on maintaining safe, suitable and well-managed housing for tenants. You will oversee maintenance and property budgets, health and safety, and the quality of managed schemes. Reporting to the Housing and Compliance Manager, you will work closely with the Care Team and Maintenance team to support tenancy sustainment, resolve housing issues, and deliver a high-quality customer-focused service.
Responsibilities will include:
- Recover rent and service charge arrears, from early intervention through to enforcement and court applications.
- Assist the Management Team to implement and review policies including Rent Arrears, Allocations, Transfers, and Mutual Exchanges.
- Lead, promote, and support tenant moves through mutual exchange, private rent, and choice-based lettings schemes.
- Provide a comprehensive, customer-focused neighbourhood housing service.
- Work with the Care Team to sustain tenancies and provide preventative support.
- Carry out procedures and administration relating to tenant rights.
Housing and Compliance Officer employer: Alexander Mae (Bristol)
As a Customer Success Executive in Central Bristol, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and mentorship opportunities to ensure you excel in your role while delivering exceptional service to our customers. With a focus on work-life balance and a commitment to employee well-being, we provide a unique advantage for those seeking meaningful and rewarding employment.
