At a Glance
- Tasks: Lead a team to ensure clients succeed and grow with our services.
- Company: Join a dynamic company focused on client success and commercial growth.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Exciting opportunity for career advancement in a supportive environment.
- Why this job: Make a real impact by driving client value and building strong relationships.
- Qualifications: Proven leadership skills and experience in customer success or account management.
The predicted salary is between 60000 - 80000 £ per year.
The Role On behalf of our client, we are seeking a Customer Success Manager.
This is a leadership role within the Commercial Team, driving client value and commercial growth.
The role leads the Customer Success team, overseeing client onboarding, implementation projects, and strategic relationship management.
Reporting to the Head of Commercial, you will work closely with Technical Services, Product, and Commercial teams to ensure a consistent, value-driven experience for every client.
Responsibilities will include Lead, mentor, and develop a growing team of Customer Success Executives.
Create clear objectives, KPIs, and development plans for the team.
Oversee end-to-end customer onboarding and implementation projects.
Build and maintain strategic relationships with key client stakeholders.
Identify and drive upselling and cross-selling opportunities to grow revenue.
Develop scalable processes, templates, and playbooks for customer success.
Manage escalations, ensuring timely and effective resolution of issues.
The Person The ideal candidate is a proactive leader with strong ...
