At a Glance
- Tasks: Manage arrears cases and communicate with clients to resolve payment issues.
- Company: A supportive company that values its staff and fosters a fun work environment.
- Benefits: Earn £13.50 per hour with a 6-month contract and Monday to Friday hours.
- Other info: Located in Basingstoke, close to the train station, with opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Excellent telephone-based customer service skills; collections experience is a plus.
The predicted salary is between 13.5 - 13.5 £ per hour.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking an experienced customer service individual on a temporary 6 month contract. This role is supporting their early arrears team and involves speaking with clients (business to business) to see if they are able to resolve the arrears. Are you a confident communicator who thrives on solving problems and getting results? This role could be for you.
What this role involves:
- Proactively monitor and manage arrears cases, reaching out to customers by phone, email, or letter to secure payment or agree realistic repayment commitments.
- Take ownership of larger or higher-risk cases, keeping your line manager informed and seeking guidance where needed.
- Identify and correct arrears caused by administrative errors, and flag any recurring issues so they can be resolved at the root.
- Work closely with management to resolve arrears linked to partner actions, helping improve processes for smoother collections.
- Provide clear, timely, and accurate responses to both customer and internal queries, maintaining focus on resolving arrears and preventing losses.
- Ensure all work complies with company policies and FCA regulations, including Treating Customers Fairly (TCF), Data Protection, Anti-Money Laundering (AML), and Consumer Credit (CONC) guidelines.
The Person: For this role, our client is seeking someone who has excellent customer service (telephone based) experience. Ideally, you may have collections experience but that isn't essential. It's also key you have a confident manner and are able to work to deadlines to ensure tasks are completed on time.
The Location: Basingstoke, near the train station.
The Pay: £13.50 per hour.
The Hours: Monday to Friday, 37.5 hours per week, Monday to Friday, 9am to 5.15pm.
The Contract: 6 months.
Temporary Collections Customer Service Advisor in Basingstoke employer: Alexander Mae (Bristol)
Join a company that truly values its staff and fosters a fun, open-plan environment in Basingstoke. With a strong focus on service excellence, employees are encouraged to grow and develop their skills while enjoying a supportive culture that prioritises teamwork and effective communication. This temporary role offers a competitive pay rate and the opportunity to make a meaningful impact within the early arrears team, all while working in a vibrant location close to transport links.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Collections Customer Service Advisor in Basingstoke
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Alexander Mae (Bristol).
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Alexander Mae (Bristol). The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Collections Customer Service Advisor in Basingstoke
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Alexander Mae (Bristol).
How to prepare for a job interview at Alexander Mae (Bristol)
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Alexander Mae (Bristol)'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Alexander Mae (Bristol) offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
