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- Tasks: Lead a team to drive effective debt recovery and minimise company loss.
- Company: A fun, supportive company that values its staff and promotes service excellence.
- Benefits: Competitive salary, generous holiday, healthcare, and exciting incentives.
- Other info: Located in Basingstoke with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Experience in collections or recoveries and strong people-management skills.
The predicted salary is between 45000 - 50000 £ per year.
A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment based in Basingstoke, focused on service delivery and service excellence.
On behalf of our client, we are seeking a Recoveries Department Manager. In this role, you will lead and manage the Recoveries function, driving cost-effective debt recovery and minimising company loss. You will manage a team of Recoveries Specialists and oversee processes that maximise funds recovered across the portfolio, including joint venture activities.
Responsibilities will include:
- Lead and manage team performance, modelling the behaviours required to achieve department KPIs.
- Ensure effective training, development and individual coaching of Recoveries Specialists, building a succession plan for future business needs.
- Monitor, enhance and adapt the Recoveries strategy and processes in line with trends identified through internal and external data sources.
- Collaborate with and challenge approved external collection agencies, tracing agents and solicitors to deliver effective, value for money services in line with agreed statements of work.
- Ensure appropriate metrics and reporting are in place to measure and manage third party performance.
- Embed and maintain a caseload monitoring process to ensure recoveries activities are conducted effectively and consistently across the team.
- Project manage and progress higher value and more complex arrears and recovery cases.
- Lead the provisioning process in line with policy and in collaboration with other departments, implementing the write off policy and ensuring effective reporting.
- Complete required controls and audits to confirm adherence to regulatory and procedural requirements, taking prompt action where risks are identified.
- Create clear and insightful reporting packs for formal committees.
The ideal candidate is a proactive, hands-on leader with strong people-management skills and a deep understanding of collections and recoveries within a regulated environment. They are seeking someone who has:
- Proven experience leading a team in a collections or recoveries environment.
- Demonstrated ability to manage complex recoveries activities and drive performance against KPIs.
- Strong understanding of legal processes and regulatory requirements relating to non-performing loans.
- Ability to build strong customer relationships and manage third-party service providers.
- Confident analysing data and reviews to inform strategy and improve recovery outcomes.
Location: Basingstoke, near the train station
Pay: £45-50,000 + £4k bonus
Hours: Full time, 8:45 am - 5:15 pm Monday to Friday (shift system 8:00 am - 6:00 pm)
Benefits: Amazing benefits which include 25 days holiday rising to 30 days + Bonus Days. Pension, Healthcare, Dental Care, Child Care Vouchers, Over-time offered, incentives and retail voucher scheme.
Recoveries Department Manager in Northam employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Department Manager in Northam
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Recoveries Department Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Since this role is all about leading a team and driving performance, think of examples from your past that showcase your leadership skills and ability to manage complex recoveries activities.
✨Tip Number 3
Practice your pitch! When you get the chance to meet potential employers or recruiters, have a quick summary of your experience ready. Highlight your proven track record in collections and how you can help them achieve their KPIs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that perfect job, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing familiar faces!
We think you need these skills to ace Recoveries Department Manager in Northam
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recoveries Department Manager role. Highlight your experience in leading teams and managing recoveries, as well as any relevant KPIs you've achieved. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've successfully managed complex recovery cases in the past. Let us know what makes you tick!
Showcase Your Soft Skills: Don’t forget to highlight those soft skills that are crucial for this role! Communication, teamwork, and problem-solving are key. We’re looking for someone who can lead with empathy and drive performance, so make sure to weave these into your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll be one step closer to joining our fun and dynamic team in Basingstoke!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know Your Numbers
Make sure you brush up on key metrics related to debt recovery and KPIs. Being able to discuss specific figures and how you've driven performance in previous roles will show that you're not just familiar with the numbers, but that you can leverage them to achieve results.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in a collections or recoveries environment. Highlight your approach to coaching and developing team members, as well as how you've managed performance to meet targets. This will demonstrate your hands-on leadership skills.
✨Understand the Legal Landscape
Familiarise yourself with the legal processes and regulatory requirements surrounding non-performing loans. Be ready to discuss how you've navigated these complexities in past roles, as this knowledge is crucial for the Recoveries Department Manager position.
✨Build Rapport with Stakeholders
Think about how you've built strong relationships with third-party service providers and customers in the past. Prepare to share specific examples of how you've collaborated effectively to enhance recovery outcomes, as this will be key in your new role.