At a Glance
- Tasks: Deliver exceptional customer support and structured product training for a leading SaaS company.
- Company: Rapidly growing SaaS business transforming workforce management with innovative technology.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities across the UK and a focus on relationship building.
- Why this job: Make a real impact by helping customers succeed and enhancing their experience with cutting-edge software.
- Qualifications: Strong communication skills and experience in customer success or training delivery.
The predicted salary is between 40500 - 49500 £ per year.
The
Company: Our client is a rapidly growing Saa S business that is transforming workforce management and supply chain oversight through innovative technology and industry expertise.
Its platforms help organisations streamline onboarding, compliance, workforce deployment, attendance, payroll, reporting, and operational performance through a single connected ecosystem.
The Role On behalf of our client we are seeking a
Customer Success & Training Executive to join the Commercial Team.
This role is responsible for delivering exceptional customer support and structured product training, while also supporting customer onboarding and implementation.
Reporting to the Commercial Manager, the position is split roughly 50% between managing onboarding and implementation activity and 50% delivering training sessions both remotely and on-site.
The role requires strong customer focus, clear communication, and the ability to manage multiple priorities across several accounts.
Responsibilities within this role will include: Deliver structured product training sessions for new and existing customers, both remotely and on-site across the UK.
Work with customers to establish training requirements and create tailored training agendas, lesson plans and supporting materials.
Assess understanding during training, provide additional support, and gather feedback to continuously improve the training experience.
Maintain accurate records of training delivery, attendance and follow-up actions.
Manage customer onboarding projects from contract signature through to successful go-live, coordinating implementation activities with internal teams.
Build and maintain strong relationships with customer stakeholders, acting as the day-to-day contact for allocated accounts.
Monitor customer health, identify opportunities for product adoption and upsell, and communicate insights to the product team.
Ensure implementation milestones are delivered on time and coordinate resolutions of project risks.
Travel to customer sites across the UK as required.
Hold a full UK driving licence.
The Person Our client is looking for a proactive, customer-focused professional with excellent communication skills and a passion for delivering high-impact training.
The successful candidate will be confident working with customers, comfortable managing projects, and able to explain software clearly and effectively.
Proven experience planning and delivering structured training sessions, workshops or presentations.
Strong background in Customer Success,
Customer Success and Training Executive in London employer: Alexander Mae (Bristol) Ltd
At Alexander Mae (Bristol) Ltd, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles. Located in the vibrant city of Bristol, we offer a dynamic environment where your contributions are valued, making this a truly rewarding place to advance your career in financial services.
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
