At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and portal while managing account amendments.
- Company: Join a leading European finance company with over 70 years of experience.
- Benefits: Competitive pay at £13.60 per hour and a supportive work environment.
- Other info: Work in a dynamic team for 8 months, Monday to Friday, near Basingstoke train station.
- Why this job: Make a real difference by helping customers and building strong business relationships.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 30000 £ per year.
The Company: Our client is a European leader in finance that has supported businesses for over 70 years. The organisation works with a wide range of sectors, including agriculture, food production and construction, as well as businesses delivering clean-energy, water and waste technologies. They partner with businesses to help enable growth and operational progress.
The Job: On behalf of our client, we are seeking a Customer Service Advisor to join the Customer Services team. This role is responsible for delivering a positive experience to end-users, vendors, introductory sources, brokers and manufacturers across telephony, portal and email channels. Reporting to the line manager, the advisor works closely with sales and internal departments to ensure accurate, professional responses. The role also involves managing account amendments on the mainframe system and maintaining strong relationships with key business partners to support the organisation’s reputation and growth.
- Respond to customer and vendor enquiries via portal, telephone and email in a friendly, efficient and timely manner.
- Take ownership of excellent customer service delivery to end-users, intro sources and manufacturers in line with agreed SLAs.
- Liaise with sales and other internal departments to ensure consistent and accurate responses.
- Action customer account amendments on the mainframe system as notified by customers or external agencies.
- Build strong working relationships with key business partners to support and grow the company’s reputation.
- Carry out ad hoc duties as required by the line manager.
- Adhere to policies, procedures, guidelines, internal control frameworks and regulatory compliance requirements.
The Person: The successful candidate will be confident, customer focused and professional, with the ability to manage enquiries accurately and efficiently across multiple channels. They will work well with colleagues and external contacts and maintain a calm, organised approach in a busy environment.
- Experience in a customer service or similar support role.
- Strong communication skills with a professional and friendly manner.
- Ability to manage multiple priorities and work to agreed SLAs.
- Good attention to detail when handling account amendments and system updates.
- Able to work collaboratively with sales and internal teams.
The Location: Basingstoke, near the train station
The Pay: £13.600 per hour
The Hours: Monday – Friday 37.5 hours per week between 8am – 6pm
The Contract: 8 months
Temporary Customer Service Advisor | Basingstoke in Hampshire employer: Alexander Mae (Bristol) Ltd
As a Temporary Customer Service Advisor in Basingstoke, you will join a leading European finance company renowned for its commitment to supporting diverse sectors for over 70 years. The organisation fosters a collaborative work culture that prioritises employee growth and development, offering a supportive environment where your contributions directly impact customer satisfaction and business success. With competitive pay and a focus on maintaining strong relationships with key partners, this role provides a meaningful opportunity to enhance your skills while being part of a reputable team.
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Advisor | Basingstoke in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and industry trends. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Customer Service Advisor | Basingstoke in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience and how you’ve delivered excellent service in the past.
Craft a Friendly Cover Letter:Your cover letter is your chance to show off your personality! Keep it friendly and professional, and explain why you’re excited about the opportunity to work with us at StudySmarter and our client.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your points.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history and its role in the finance sector. Understanding their partnerships and the sectors they work with will help you tailor your responses and show genuine interest.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Think of specific situations where you resolved issues or improved customer satisfaction, as this will demonstrate your capability to deliver excellent service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. Don’t hesitate to ask for clarification if you’re unsure about something.
✨Demonstrate Teamwork and Collaboration
Since the role involves liaising with sales and internal departments, be ready to discuss how you’ve successfully worked in teams before. Highlight your ability to build relationships and collaborate effectively to achieve common goals.
