At a Glance
- Tasks: Manage arrears cases and communicate with clients to resolve payment issues.
- Company: A supportive company that values its staff and fosters a fun work environment.
- Benefits: Temporary contract with competitive pay and a vibrant workplace culture.
- Other info: Opportunity to learn and grow in a dynamic team setting.
- Why this job: Perfect for confident communicators who love problem-solving and making a difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The
Company: A company that truly value their staff and believe that the people they employ are the reason for their success!
It is a fun, open plan environment that is based in Basingstoke, a company who are focused on service delivery and service excellence.
The
Job: On behalf of our client we are seeking an experienced customer service individual on a temporary 6 month contract.
This role is supporting their early arrears team and to speak with the client (business to business) to see if they are able to resolve the arrears.
Are you a confident communicator who thrives on solving problems and getting results?
This role could be for you.
What this role involves: Proactively monitor and manage arrears cases, reaching out to customers by phone, email, or letter to secure payment or agree realistic repayment commitments.
Take ownership of larger or higher-risk cases, keeping your line manager informed and seeking guidance where needed.
Identify and correct arrears caused by administrative errors, and flag any recurring issues so they can be resolved at the root.
Work closely with management to resolve arrears linked to partner actions, helping improve processes for smoother collections.
Provide clear, timely, and accurate responses to both customer and internal queries, maintaining focus on resolving arrears and preventing losse...
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
