At a Glance
- Tasks: Manage customer onboarding, training, and ensure exceptional experiences.
- Company: Dynamic company in Central Bristol focused on customer success.
- Benefits: 30 days holiday, private medical insurance, and perks like discounts.
- Other info: Hybrid role with a supportive environment and career development.
- Why this job: Join a team that values customer relationships and offers growth opportunities.
- Qualifications: Experience in customer success or account management is essential.
The predicted salary is between 55000 - 60000 £ per year.
On behalf of our client, we are seeking a Customer Success Executive based in Central Bristol. This role provides account management and some expertise to the Commercial and Customer Success teams. You will manage customer onboarding, implementations, and training, while ensuring an exceptional customer experience.
Reporting to the Commercial Manager, you will work closely with the Technical Customer Success Assistant to deliver successful outcomes for customers. The role requires strong customer focus, sound technical understanding, and the ability to support multiple projects at once.
- Manage customer onboarding projects from contract signature through to successful go-live.
- Coordinate implementation activities with internal teams and customer stakeholders.
- Deliver engaging customer training sessions both remotely and on-site.
- Maintain accurate customer records, implementation plans, and meeting notes.
- Identify project risks early and coordinate successful resolutions.
- Collaborate with Product, Development, and Technical Services teams to deliver solutions.
- Support the Commercial Manager in delivering strategic customer initiatives.
Experience in Customer Success, Account Management, or software implementation is required. Excellent communication and relationship-building skills are essential. Strong organisational and time-management abilities, with the capacity to manage multiple customers and projects simultaneously, are necessary. A full UK driving licence and willingness to travel to customer sites across the UK is also required.
Benefits include:
- 30 day holiday allowance including bank holidays, with the option to work bank holidays and use the allowance on other days.
- Perk box benefits (discounts and free products).
- Private Medical Insurance.
- Health and well-being programme.
- Company Pension Scheme.
Location: Central Bristol, 100% office based. Working hours: Monday to Friday, 40 hours per week.
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
