At a Glance
- Tasks: Handle customer complaints and ensure effective resolutions while maintaining communication.
- Company: Join a leading financial services firm focused on customer satisfaction.
- Benefits: Competitive salary, hybrid working, and valuable experience in complaint handling.
- Other info: Temporary role with potential for growth in a supportive environment.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
The Role On behalf of our client, we are seeking a Customer Experience Advisor (Complaints Handler) on a temporary basis to cover holiday periods for 36 months.
The role involves managing a caseload of complaints from customers and business partners, ensuring matters are handled in line with regulatory requirements and the companys complaint handling framework.
The role reports to the Complaints Executive and requires close investigation, effective complaint resolution, and professional communication throughout the process.
Responsibilities will include Investigate and resolve verbal and written customer complaints within regulatory timescales and in line with Financial Ombudsman Service standards.
Log, acknowledge, investigate and resolve complaints in accordance with regulatory complaint handling procedures.
Ensure complaint responses are thoroughly investigated, identifying and rectifying errors while adhering to company procedures and customer commitments.
Maintain regular communication with customers, providing updates throughout the complaint process.
Liaise with internal departments, managers, insurers and external partners to gather information required to resolve complaints.
Maintain accurate complaint records and administer complaint logging and reporting systems.
Correspond with the Financial Ombudsman Service regarding complaint investigations and outcomes.
Provide clear and timely responses to internal business queries relating to complaints.
Assist with regulatory complaint reporting and returns.
The Person The ideal candidate is experienced in complaints handling within financial services and demonstrates strong investigative and communication skills.
Previous complaints handling experience within financial services or insurance.
Knowledge of FCA complaint handling rules and Financial Conduct Authority regulations.
Strong written and verbal communication skills, with the ability to convey complex financial matters clearly.
Ability to work independently, manage a caseload, and meet regulatory timescales.
The Hours 35 hours per week.
The role is temporary for 36 months.
Three days per week are on site The Salary £28,000 £30,000 per annum (depending on experience).
No bonus The Location Rudgeway, near Bristol.
Hybrid working applies, with 3 days on site.
Own transport is required TPBN1_UKTJ
Customer Experience Advisor employer: Alexander Mae (Bristol) Ltd
Join a dynamic residential property team in Chepstow, where your expertise as a Senior Conveyancing Assistant will be valued and rewarded. Our client offers a supportive work culture that prioritises employee growth through flexible working arrangements, competitive salaries with performance-related bonuses, and comprehensive benefits including medical insurance and additional leave. Experience the satisfaction of working autonomously while collaborating closely with a dedicated property assistant in a role that promises meaningful engagement and professional development.
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alexander Mae (Bristol) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alexander Mae (Bristol) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alexander Mae (Bristol) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Alexander Mae (Bristol) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alexander Mae (Bristol) Ltd!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
