At a Glance
- Tasks: Guide clients through the quote process and ensure a top-notch experience.
- Company: A growing firm focused on excellent client experiences and modern tech.
- Benefits: Competitive salary, 28 days leave, private medical insurance, and wellness support.
- Other info: Dynamic office environment with ongoing training and development opportunities.
- Why this job: Be the first point of contact and make a real difference for clients.
- Qualifications: Warm personality, great communication skills, and previous phone experience preferred.
The predicted salary is between 28000 - 34600 £ per year.
The Company Our client is a growing firm built on the foundations of excellent client experience and modern technology.
As demand for their services continues to increase, they are investing in new talent to help drive future success.
The Role On behalf of our client, we are seeking a Client Advisor.
In this role you will play a pivotal part in guiding clients through the quote process and ensuring they receive a best-in-class experience.
You will act as the first point of contact for prospective clients, building trust and confidence while helping them move forward with their quote.
This role reports to the Sales Manager.
Responsibilities will include Handle inbound and outbound calls with prospective clients who have requested a quote, answering questions and guiding them through next steps.
Actively listen to understand client needs and clearly explain the conveyancing process.
Monitor and respond to incoming enquiries via email and phone.
Manage daily tasks effectively to meet individual KPIs and targets.
Keep CRM prospect and quote data accurate and up to date.
Maintain accurate and compliant notes in line with GDPR requirements.
Deliver a high standard of service and respond to client queries within agreed Service Level Agreement timeframes.
Demonstrate understanding of client needs and preferences.
Follow through on commitments to ensure client satisfaction.
Build rapport quickly and communicate confidently to engage clients and support conversion targets.
Maintain an up-to-date understanding of products, services, and value proposition.
Assist with marketing activity as required.
Provide support and cover for team members and undertake general administration tasks on an ad hoc basis.
The Person The ideal candidate is warm, confident, and personable with excellent telephone manner and communication skills.
Confident, articulate communicator, comfortable spending the majority of the day on the phone.
Previous telephone-based experience essential - call centre, customer service, or client-facing phone roles all considered.
Naturally builds rapport and puts people at ease over the phone.
Highly organised, with the ability to manage multiple enquiries and keep accurate records (CRM experience helpful but not essential).
Resilient and target-driven, comfortable working towards KPIs.
No sales experience required - full training on the conveyancing process and quote conversion will be provided.
- The Salary £25-30,000 with bonus The Hours Full-time Monday
- Friday 9am
5.30pm The Location 100% Office based in Bristol The Benefits 28 days annual leave plus bank holidays.
Option to buy or sell up to 5 additional days of annual leave.
Private medical insurance.
Group life assurance.
Health cash plan.
Wellbeing fund to support mental and physical wellbeing.
Modern office environment, breakfast, coffee and soft drinks.
Ongoing investment in learning and development.
TPBN1_UKTJ
Client Consultant employer: Alexander Mae (Bristol) Ltd
At Alexander Mae (Bristol) Ltd, we pride ourselves on being an excellent employer that fosters a supportive and collaborative work culture. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members thrive in their roles. Located in the vibrant city of Bristol, we offer a dynamic environment where your contributions are valued, making this a truly rewarding place to advance your career in financial services.
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Alexander Mae (Bristol) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Alexander Mae (Bristol) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Alexander Mae (Bristol) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Alexander Mae (Bristol) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Alexander Mae (Bristol) Ltd!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
