At a Glance
- Tasks: Support customers facing mortgage issues with empathy and clear guidance.
- Company: Join a supportive team dedicated to helping others in financial distress.
- Benefits: Earn £14 per hour, gain valuable experience, and work in a dynamic environment.
- Other info: Full-time role in central Bristol with potential for extension.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Empathetic communicator with customer service or credit control experience.
The predicted salary is between 28000 - 29000 € per year.
On behalf of our client, we are seeking a Temporary Customer Contact Agent for a 6-week fixed-term contract (with potential extension). This role supports customers who are behind on mortgage payments and facing repossession. You will investigate arrears, provide empathetic guidance, and help customers understand their financial responsibilities. The role reports to a Team Manager and is supported by a Team Coach. It is a full-time, office-based position in Bristol.
Responsibilities will include:
- Handle customer contact professionally and sensitively by telephone.
- Support customers who are behind on mortgage payments.
- Investigate arrears and review relevant account information.
- Provide clear guidance to help customers understand their financial responsibilities.
- Build rapport with customers in difficult or emotive situations.
- Work closely with the Team Manager and Team Coach to meet service expectations.
- Maintain accurate records of customer conversations and actions.
- Contribute to the efficient delivery of a short-term client support assignment.
The Person:
The ideal candidate is an empathetic communicator with strong telephone skills and experience in a credit control, customer service, or account management environment. You will be confident handling sensitive conversations and able to support customers in a calm, professional manner. Ideally you will have experience of working in a financial or professional services environment.
Key Skills:
- Effective telephone communication with empathy and tact.
- Proven ability to build rapport and guide customers towards solutions.
- Strong listening skills and the ability to handle emotive conversations.
- Organised, reliable, and able to work effectively in a fast-paced setting.
The Hours: Monday to Friday 9am - 5pm (35 hours)
The Location: Central Bristol, no car parking (100% office based)
The Salary: £14 per hour
The Dates: This is to start in a couple of weeks for 6 weeks with a potential extension.
Temporary Customer Contact Agent in Bristol employer: Alexander Mae (Bristol) Ltd
Join a compassionate and supportive team in the heart of Bristol as a Temporary Customer Contact Agent, where your empathetic communication skills will make a real difference to customers facing financial difficulties. Our company fosters a collaborative work culture, offering opportunities for personal growth and development while ensuring you are equipped with the necessary support from experienced managers and coaches. With a focus on meaningful customer interactions, this role not only provides valuable experience in the financial services sector but also allows you to contribute positively to the community during challenging times.
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Contact Agent in Bristol
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially how they support customers in financial distress. This will help you connect with the role and show that you genuinely care about helping others.
✨Tip Number 2
Practice your telephone skills! Since this role involves handling sensitive conversations, try role-playing with a friend or family member. Focus on being empathetic and clear in your communication, as this will be key in building rapport with customers.
✨Tip Number 3
Prepare for common interview questions related to customer service and emotional intelligence. Think of examples from your past experiences where you successfully supported someone in a tough situation. We want to hear how you handled it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Temporary Customer Contact Agent in Bristol
Some tips for your application 🫡
Show Your Empathy:In your application, make sure to highlight your empathetic communication skills. We want to see how you can connect with customers who might be going through tough times, so share any relevant experiences that showcase your ability to handle sensitive conversations.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key in customer communication!
Tailor Your Experience:Make sure to tailor your application to reflect your experience in customer service or credit control. We’re looking for candidates who can demonstrate their ability to manage accounts and support customers effectively, so don’t hold back on those details!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Temporary Customer Contact Agent. Familiarise yourself with handling sensitive conversations and providing empathetic guidance to customers facing financial difficulties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves supporting customers who are in distressing situations, be prepared to discuss how you've handled similar scenarios in the past. Share specific examples where you've built rapport and provided solutions in tough conversations. This will highlight your ability to connect with customers on an emotional level.
✨Prepare for Common Questions
Anticipate questions related to customer service and financial responsibilities. Think about how you would respond to a customer who is upset about their mortgage payments. Practising your answers can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in this role, or what challenges the team currently faces. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
