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For Companies At a Glance
- Tasks: Support and maintain IT systems while leading technical escalations and training team members.
- Company: Leading IT solutions provider in Bristol, embracing emerging technology.
- Benefits: Free Microsoft training, 24 days holiday, hybrid working, and a competitive salary.
- Why this job: Join a forward-thinking company and make a real impact in IT solutions.
- Qualifications: Experience with Azure, Microsoft 365, and strong technical skills in server operating systems.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our client is a leading IT solutions provider based in Bristol. The organisation is a major consumer of cloud services in Azure and Microsoft 365, supporting over 50 customers. It is a forward-thinking IT company that embraces emerging technology to deliver high-quality IT solutions to small and medium-sized businesses, corporate clients, and finance organisations.
The Role
On behalf of our client, we are seeking a Senior IT Systems Engineer & Escalation. In this role you will support and maintain an existing managed IT support client base while helping to develop and deliver new requirements. You will act as a senior engineer within the service desk, providing technical escalation support.
Responsibilities within this role will include:
- Act as a technical escalation point to the IT service desk.
- Assist with pre-sales technical support activities.
- Provide technical support via support tickets and email.
- Answer incoming support calls when required.
- Complete BAU activities such as vulnerability management, patching, and backend systems troubleshooting.
- Act as the primary technical lead in the event of a priority-one incident for a customer.
- Train other members of the service desk and assist non-technical staff with support issues.
The Person
The ideal candidate is eager to learn and develop their skill set, with strong analytical thinking and the ability to manage and prioritise workloads. Ideally you would have worked for an MPS but it's not essential.
Key requirements include:
- Experience working with Azure platform and cloud-based systems as well as Microsoft 365.
- Strong technical experience with Microsoft Server operating systems and core applications.
- Strong skills supporting Microsoft Active Directory, DNS, and Remote Desktop Services.
- Experience supporting network-related technologies and equipment.
- Your own transport is essential.
- Will be expected to complete Microsoft training, most likely one or all of the following AZ-104, AZ-304, AZ-700, AZ800 & 801.
- Understanding of virtualisation and backup technologies.
The Salary
£45,000 - £50,000 depending on experience.
The Hours
Monday - Friday 9am - 5.30pm, hybrid working pattern with 3 days in the office and 2 days from home.
The Location
Bristol, with a hybrid working policy (3 days in the office and 2 days from home).
The Benefits
Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension.
Senior IT Systems Engineer in Bristol employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Systems Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with Azure and Microsoft 365. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects that highlight your experience with cloud services and Microsoft technologies. This will give you an edge during interviews and show that you're ready to tackle the role.
✨Tip Number 3
Practice makes perfect! Brush up on common technical questions related to Azure, Microsoft Server, and Active Directory. Mock interviews with friends or colleagues can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that dream job. Plus, we love seeing familiar faces!
We think you need these skills to ace Senior IT Systems Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Systems Engineer role. Highlight your experience with Azure, Microsoft 365, and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Technical Skills: In your application, don't shy away from showcasing your technical expertise. Mention your experience with Microsoft Server operating systems, Active Directory, and any cloud technologies you've worked with. We love seeing candidates who are technically savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Azure, Microsoft 365, and the core applications you'll be working with. Be ready to discuss specific projects or experiences where you've used these technologies, as this will show your practical understanding.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Think about common issues you've encountered in IT support and how you resolved them. Practising your problem-solving approach can help you articulate your thought process clearly.
✨Showcase Your Training Mindset
Since the role involves training others, highlight any experience you have in mentoring or teaching. Discuss how you approach sharing knowledge and supporting non-technical staff, as this will demonstrate your leadership potential.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to explain why you want to work there and how you align with their forward-thinking approach. This shows that you're not just looking for a job, but a place where you can grow and contribute.
