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For Companies At a Glance
- Tasks: Assist customers with concerns and ensure prompt resolution of issues.
- Company: Reputable housebuilding company with a strong focus on customer care.
- Benefits: Competitive salary, generous leave, private healthcare, and pension scheme.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service, preferably in construction or related fields.
- Other info: Enjoy a fun work environment with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The Company
Our client is a housebuilding company and they currently have over 200 sites in England. With fantastic experience and reputation, they really care about their customers and their staff.
The Role:
On their behalf, we are assisting their search for a Customer Service Coordinator to join them in their Clifton office. This role will involve dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.
Responsibilities will include:
- To address and respond to customer issues
- To deliver excellent customer service, understanding and empathy to customers
- To liaise with internal departments and form excellent working relationships as part of the larger team
- Issue instructions to sub-contractors and follow up to ensure prompt resolution
- Follow up all outstanding remedial works and take appropriate action to ensure work is completed
- Updating database
- Carry out general administrative duties
The Person:
This role would ideally suit an individual that already has experience dealing with customers, ideally in a building, facilities, or construction environment; however, other industries will be considered.
Other skills would be:
- Ability to handle complaints and difficult situations
- Good IT skills
- A calm and cheery personality
- A sense of humour
- Good planning and organisation skills
- Problem solving and decision-making skills
- A polite, tactful and assertive attitude
- Excellent communication skills
- Good team working skills
The Location: Clifton, Bristol (car parking pass available)
The Salary: £30,000 per annum
The Benefits: 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum, Private Healthcare, Company contributory pension scheme, Life assurance 4 x your annual salary, Sharesave scheme, Cycle to work scheme up to £3000, Support with a professional membership, Denplan, GymFlex
The Hours: 37.5hr week 8:30-5pm (45 min lunch & earlier finish on Friday)
Customer Service Coordinator in Bristol employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bristol
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to convey empathy and understanding. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Customer Service Coordinator in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience in customer service, especially in building or construction environments, to show us you’re the right fit!
Show Off Your Skills: Don’t forget to showcase your problem-solving and communication skills in your application. We want to see how you handle complaints and difficult situations, so share specific examples that demonstrate your abilities.
Be Personable: We love a calm and cheery personality! Let your sense of humour shine through in your writing. It helps us get a feel for who you are and how you might fit into our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the housebuilding company. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer complaints or difficult situations. Highlight your ability to empathise with customers and how you resolved issues, as this is crucial for a Customer Service Coordinator.
✨Demonstrate Teamwork and Communication
Since the role involves liaising with various internal departments, be ready to discuss how you've worked collaboratively in the past. Share instances where your communication skills helped foster good relationships within a team or with external contractors.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the challenges they face in customer service. This shows that you're engaged and serious about the position, plus it gives you valuable information to assess if it's the right fit for you.
