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- Tasks: Provide empathetic support to customers facing mortgage challenges and guide them to solutions.
- Company: Join a reputable firm dedicated to helping customers in sensitive financial situations.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a compassionate approach to customer care.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a Customer Contact Advisor to join their Secured Lender Services team. You will be the first point of contact for customers of regulated mortgage lenders, helping people in sensitive situations such as mortgage arrears or the risk of repossession. You will offer clear, empathetic support and guide them towards the right solutions.
In this fast-paced, regulated role, you will...
Customer Service Advisor in Bristol employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bristol
✨Tip Number 1
Be prepared to showcase your empathy and communication skills during interviews. Practice answering common customer service scenarios, as they'll want to see how you handle sensitive situations.
✨Tip Number 2
Research the company and its values before your interview. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the role.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insider tips on the interview process and what the company culture is really like.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer support, especially in sensitive situations, as this will show us you understand the importance of empathy in our line of work.
Showcase Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with customers in the past.
Highlight Relevant Experience: If you've worked in a fast-paced environment or dealt with sensitive customer situations before, make sure to mention it! We want to see how your background aligns with the responsibilities of the role, so don’t hold back on those relevant experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen and ready to take the next step with us!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Understand the Role
Before the interview, make sure you thoroughly understand what a Customer Service Advisor does, especially in the context of mortgage lending. Familiarise yourself with common customer scenarios, like mortgage arrears, so you can speak confidently about how you'd handle sensitive situations.
✨Show Empathy
Since this role involves helping customers in tough situations, practice demonstrating empathy during your interview. Use examples from past experiences where you've successfully supported someone in distress, highlighting your ability to listen and provide appropriate solutions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of specific instances where you resolved customer issues effectively. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process.
✨Research the Company
Take some time to research the company and its values. Understanding their approach to customer service will help you align your answers with their expectations. Mentioning specific initiatives or values during your interview can show your genuine interest in the role and the company.
