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For Companies At a Glance
- Tasks: Provide 2nd line IT support and assist with exciting cloud projects.
- Company: Join a growing IT team in a dynamic environment.
- Benefits: Competitive salary, free Microsoft training, 24 days holiday, and hybrid working.
- Why this job: Make a real impact while developing your tech skills in a supportive team.
- Qualifications: Experience with Microsoft systems and strong troubleshooting skills.
- Other info: Great career growth opportunities and a fun, collaborative culture.
The predicted salary is between 20800 - 24800 £ per year.
The Job:
We are delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure and Office 365 services, the role will be varied and interesting and will include:
- Acting as a key component to the service desk as one of their engineers
- Working with their Projects team to assist build and install IT systems ranging from Cloud deployments, On Premise & Cloud servers, Azure PaaS, IaaS, and SaaS
The Person:
For this role, our client is seeking someone with the following skills and experience:
- Strong technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Office 2016
- Experience supporting Microsoft Active Directory & Group Policy
- Experience supporting network related technologies and equipment
- Experience diagnosing & resolving client application, connectivity, and hardware-based incidents
- Understanding of backup and restore technologies
- Have own transport and driving license
- Operational knowledge of Active Directory
- Understanding of NTFS permissions, hierarchy and folder permissions
Ideally you would also have experience with some of the following (however not essential):
- Previous experience held in an MSP environment and experience in Azure and Microsoft 365
The Salary: £26-31,000 depending on experience
The Hours: Monday - Friday 9am - 5.30pm
The Location: Bristol - Hybrid working (3 days in the office)
The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension
2nd Line IT Support in Bristol employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft desktop systems and Active Directory. Real-life examples will make you stand out.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the tech test! Many IT roles include practical assessments. Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Azure and Office 365 during interviews. Practice makes perfect!
We think you need these skills to ace 2nd Line IT Support in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft desktop operating systems and Active Directory. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Technical Skills: When filling out your application, make sure to mention any specific technical skills you have, especially those related to Azure and Office 365. We’re looking for someone who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft desktop operating systems and core applications like Windows 11 and Office 2016. Be ready to discuss your experience with Active Directory, Group Policy, and any network-related technologies you've worked with. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved client application or hardware issues in the past. Think of a couple of challenging incidents you've faced and how you tackled them. This will demonstrate your hands-on experience and ability to think on your feet.
✨Familiarise Yourself with Their Services
Since the role involves supporting Azure and Office 365 services, it’s a good idea to familiarise yourself with these platforms. Understand the basics of Cloud deployments, PaaS, IaaS, and SaaS. Showing that you have a grasp of their services will highlight your enthusiasm for the role and your readiness to contribute.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the training opportunities they offer. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
