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For Companies At a Glance
- Tasks: Support students with guidance, manage orders, and assist in marketing initiatives.
- Company: A well-established organisation dedicated to high-quality education and customer service.
- Benefits: Hybrid working, casual dress, company pension, and profit sharing.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Join a friendly team and make a real difference in students' training journeys.
- Qualifications: 5 GCSEs including Maths and English, plus 1+ year in a customer-facing role.
The predicted salary is between 26000 - 26000 £ per year.
The Company
Our client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.
The Role
On behalf of our client, we are seeking a Customer Operations Administrator to support the student journey across the training business. Reporting to the Commercial Director, you will provide high-quality customer service, advise prospective students on course options, and ensure accurate administration of orders and records. This is a varied role covering customer support, order processing, CRM data management, and marketing assistance. You will play an important part in the smooth day-to-day operation of the training programmes.
Responsibilities
- Provide clear, accurate guidance to prospective and current students throughout their training journey.
- Support student-related administration, maintaining up-to-date records and handling enquiries promptly.
- Coordinate end-to-end order processing for partner schools and individual customers, ensuring accuracy and timely fulfilment.
- Monitor and manage stock levels of course materials, including ordering, receipt, and regular checks.
- Maintain accurate customer and sales data within the CRM system and support process improvements.
- Contribute to marketing initiatives and competitor monitoring, sharing insights with the team.
- Assist with basic analysis of customer data to inform business decisions.
- Provide occasional reception cover and support events or promotional activities as needed.
The Person:
The ideal candidate is proactive, detail-oriented, and committed to delivering excellent customer service. You will be confident working independently, building rapport with a wide range of people, and managing multiple priorities in a busy environment.
- 5 GCSEs (or equivalent) at grade C or above, including Maths and English.
- 1+ year of experience in a customer-facing role, preferably within education or training.
- Proficiency with CRM systems and Microsoft Office applications, including Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Ability to build rapport, work independently, and maintain a high level of accuracy.
The Salary: £26,000
The Location: North Somerset, Bristol, + Hybrid (3 days per week office based Mon- Wed and Thursday and Friday from home)
The Hours: Monday - Friday 8.30am - 4.30pm (37.5 hours per week)
Benefits
- Hybrid working
- Casual dress
- Company pension
- Free on-site parking
- Company events
- Profit sharing
Customer Operations Administrator in Bath employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Administrator in Bath
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their student-centred culture.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to advise students or handle enquiries. Role-playing these situations can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you insider info and make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their team and supporting learners on their journey.
We think you need these skills to ace Customer Operations Administrator in Bath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Operations Administrator role. Highlight your customer service experience and any relevant skills, like CRM proficiency, that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting learners and how your background makes you a great fit for our team. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors before hitting send.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the organisation thoroughly. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Customer Operations Administrator, you'll need to demonstrate your ability to provide excellent customer service. Prepare specific examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will highlight your proactive approach and commitment to supporting students.
✨Be Ready for CRM Questions
Since proficiency with CRM systems is crucial for this role, brush up on your knowledge of any CRM software you've used before. Be prepared to discuss how you've managed customer data and improved processes in previous positions. This will show that you're ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple priorities. Think about how you would handle specific situations related to order processing or student enquiries. Practising these scenarios can help you articulate your thought process clearly during the interview.