At a Glance
- Tasks: Conduct audits and reviews to ensure compliance and improve customer outcomes.
- Company: Join a dynamic team in a leading organisation focused on quality assurance.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and flexible working options.
- Other info: 12-month contract with opportunities for professional growth and hybrid working.
- Why this job: Make a real difference by ensuring fair outcomes for clients and customers.
- Qualifications: Basic computer skills and a keen eye for detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Role
- On behalf of our client, we are seeking a
- Quality Officer to join the team in Bristol on a 12-month fixed-term contract
. The role focuses on conducting control and assurance reviews to support fair, compliant outcomes for clients and customers in line with FCA regulations and internal policies.
Reporting to the Senior Operational Governance and CI Manager, the Quality Officer uses data-led exception monitoring to shape audit activity and support continuous improvement across the business.
Conduct exception-based audits using data-driven anomalies, outliers and risk indicators.
Deliver insight-led reviews that reflect real-world performance and customer outcomes.
Provide clear, actionable feedback to operational teams and escalate systemic issues with supporting data.
Support ad-hoc tasks and projects as required.
Create and distribute a quarterly blog highlighting key trends and quality insights.
Participate in quality audit calibrations to ensure consistency across the team.
Basic proficiency with common computer applications.
The Contract
- 12 month fixed term contract
- Monday to Friday 9am 5pm
- Bristol (Central Bristol, no car parking) with hybrid working
25 days annual leave, increasing to 30 days with length of service.
~ Private medical insurance.
~ Flexible benefits scheme.
~ Hybrid working
Locations
Contact Details:
Alexander Mae (Bristol) Ltd Recruitment Team
