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- Tasks: Manage customer arrears and resolve issues through proactive communication.
- Company: A supportive company that values its staff and fosters a fun work environment.
- Benefits: Competitive pay of £14.50 per hour and a 6-month contract.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Excellent telephone-based customer service skills; collections experience is a plus.
- Other info: Located in Basingstoke, close to the train station, with a focus on career growth.
The predicted salary is between 11 - 16 £ per hour.
The Company: A company that truly values their staff and believes that the people they employ are the reason for their success! It is a fun, open plan environment that is based in Basingstoke, focused on service delivery and service excellence.
The Job: On behalf of our client, we are seeking an experienced customer service individual on a temporary 6 month contract. This role is supporting their early arrears team and involves speaking with clients (business to business) to see if they are able to resolve the arrears. Are you a confident communicator who thrives on solving problems and getting results? This role could be for you.
What this role involves:
- Proactively monitor and manage arrears cases, reaching out to customers by phone, email, or letter to secure payment or agree realistic repayment commitments.
- Take ownership of larger or higher-risk cases, keeping your line manager informed and seeking guidance where needed.
- Identify and correct arrears caused by administrative errors, and flag any recurring issues so they can be resolved at the root.
- Work closely with management to resolve arrears linked to partner actions, helping improve processes for smoother collections.
- Provide clear, timely, and accurate responses to both customer and internal queries, maintaining focus on resolving arrears and preventing losses.
- Ensure all work complies with company policies and FCA regulations, including Treating Customers Fairly (TCF), Data Protection, Anti-Money Laundering (AML), and Consumer Credit (CONC) guidelines.
The Person: For this role, our client is seeking someone who has excellent customer service (telephone based) experience. Ideally, you may have collections experience but that isn't essential. It's also key you have a confident manner and are able to work to deadlines to ensure tasks are completed on time.
The Location: Basingstoke, near the train station.
The Pay: £14.50 per hour.
The Hours: Monday to Friday, 37.5 hours per week, Monday to Friday, 9am to 5.15pm.
The Contract: 6 months.
Temporary Customer Service / Collections Advisor | Basingstoke employer: Alexander Mae (Bristol) Ltd
Contact Detail:
Alexander Mae (Bristol) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service / Collections Advisor | Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can confidently articulate your thoughts. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Showcase your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during your interview to demonstrate how you can add value to the team.
✨Tip Number 4
Apply through our website! We’ve got all the resources you need to make your application stand out. Plus, it shows you’re proactive and serious about landing this role. Don’t miss out!
We think you need these skills to ace Temporary Customer Service / Collections Advisor | Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the job description. Highlight your customer service experience and any relevant collections work, even if it’s not extensive. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've solved problems in previous jobs and how you thrive in a fast-paced environment. Let us know why you want to join our fun team!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Alexander Mae (Bristol) Ltd
✨Know the Company Culture
Before your interview, take some time to research the company’s values and culture. Since they value their staff and focus on service excellence, think about how your own values align with theirs. Be ready to share examples of how you’ve contributed to a positive work environment in the past.
✨Showcase Your Communication Skills
As a Customer Service / Collections Advisor, strong communication is key. Prepare to demonstrate your ability to communicate clearly and confidently. You might want to practice answering common interview questions out loud, focusing on how you can effectively resolve customer issues and manage arrears.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific situations related to arrears management. Think of examples from your previous experience where you successfully resolved a problem or improved a process. This will show that you can take ownership of cases and work towards solutions.
✨Understand Compliance Requirements
Familiarise yourself with relevant regulations like FCA guidelines and Treating Customers Fairly (TCF). Being able to discuss these during your interview will demonstrate your commitment to compliance and your understanding of the importance of these regulations in customer service roles.
